[Remote] Account Manager, Flex Pay

Note: The job is a remote job and is open to candidates in USA. Upgrade, Inc. is a fintech company focused on improving customers' financial well-being through innovative financial products. They are seeking an experienced Account Manager for their Flex Pay team to manage relationships with retail and e-commerce merchant partners, ensuring their success and growth through effective collaboration and support.ResponsibilitiesManage day-to-day relationships with strategic retail and e-commerce merchant partnersSupport merchant onboarding, implementation, and ongoing account growth initiativesPartner cross-functionally with Integrations, Product, Operations, and Marketing teams to improve merchant performance and support problem resolutionMonitor account health, conduct performance reviews and QBRs, and identify opportunities to drive merchant expansion and engagementCoordinate promotional campaigns, launches, and operational updates with partnersLearn the Flex Pay product suite quickly and become comfortable explaining technical concepts to non-technical stakeholdersTrack account activity and maintain organized reporting within CRMBring a collaborative, proactive, and positive approach to supporting both merchants and internal teamsSkills8-10 years of experience in account management, partnerships, customer success, client solutions, or an adjacent roleExperience managing relationships with C-Suite stakeholders within mid-market or enterprise-level accountsExperience working with e-commerce platforms and digital retail ecosystems of various sizes and complexityStrong communication and relationship-building skillsExperience using AI tools in day-to-day work to improve productivity and communicationComfortable working cross-functionally with both business and technical teamsTech savvy with the ability to collaborate effectively with implementation teamsFast learner who can adapt quickly in a high-growth environmentOrganized, proactive, and solutions-orientedPositive attitude and strong team-player mentalityMBA or relevant advanced degree in business, strategy, or related field preferredExperience working with payment platforms, fintech, BNPL, or SaaS productsExperience working in fast-paced startup or high-growth company environmentsBenefitsCompetitive salary and stock option plan100% paid coverage of medical, dental and vision insuranceFlexible PTOOpportunities for professional growth and developmentPaid parental leaveHealth & wellness initiativesUncapped variable compensationEquityBenefitsCompany OverviewUpgrade helps customers move in the right direction with affordable and responsible financial products. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.upgrade.com.Company H1B SponsorshipUpgrade, Inc. has a track record of offering H1B sponsorships, with 52 in 2025, 34 in 2024, 31 in 2023, 25 in 2022, 22 in 2021, 11 in 2020. Please note that this does not guarantee sponsorship for this specific role.