[Remote] Account Manager (EST Only)

Note: The job is a remote job and is open to candidates in USA. PolyAI is a company that automates customer service through lifelike voice assistants, enabling businesses to enhance their customer service operations. They are seeking a US-Based Account Manager to manage and grow customer relationships, drive account retention, and develop a scalable growth strategy. The role involves working closely with customers to identify new business opportunities and ensure successful product adoption.ResponsibilitiesManage a book of up to 12 existing customer accounts, meeting & succeeding on goals centered around account retention and in-year growthHarness the power of business reviews and existing customer relationships specifically with our customers champions and buyers to unearth new business opportunities within our valued clientsWork alongside our solution consulting team to create bespoke / tailored demos to convert potential use cases into a realityResponsible for accurate forecasting and pipeline management within Gong and SalesforceOrchestrate the creation of ROI models ahead of customer renewal conversations to justify the overall business case and spend with usLead on adoption efforts that encourage the customer to self-service within the PolyAI platform, Agent Studio; And taking the lead in building 1toMany workshop activities that guides the customer through the product and all its featuresMake use of innovative strategies and commercial levers to ensure on-time, positive renewal outcomes within your account portfolioVoice of the customer internally within PolyAI, working alongside our Customer Success and Deployment teams to drive product usage and ongoing quality of the virtual agentBuilding relationships with key customer teams in business units, operations, technology, finance, and procurementParticipate with PolyAI team members and leadership to provide thoughtful and insightful feedback on market conditions, product and solution performance and brand acceptanceSkillsMinimum of 4-years experience in Account Management type positions owning renewals & expansions of existing customersProven history in value-selling and fostering relationships at champion / decision maker level, including; executives, business, and technical leadersSales experience with a call center operations backgroundUnderstand the importance of mapping out and calculating Return of Investment (ROI) models that support a business decision around cost savings, revenue generation, improved CX and reduction in wait timesSuccessful results meeting/exceeding sales goals, revenue expansion, new product adoption and identifying new use cases across additional areas of the businessProven results that consistently meet and exceed annual retention targets and booking quotaExperience selling solutions embracing SaaS, system and performance software and innovative devices. Ability to communicate analytical results a critical success factor for this roleUnderstanding and clearly communicating the benefits of complex, technical solutions to early adopters and visionaries at executive and team levels. Ability to understand and communicate about Artificial Intelligence (AI) a plusSelf-starter, willing to balance multiple customer and internal prioritiesEnergised to build out a scalable growth model within customer successEntrepreneurial spirit combined with a scrappy, competitive, and optimistic outlookEducation - Bachelor's Degree requiredPrevious AI experience within the space is nice to haveMasters and technical degree is a plusBenefitsEquity in the businessParticipation in the company’s employee share options plan100% of Single Cost (employee) and 70% of Dependent for medical, dental & visionLife InsuranceSTD and LTDThe opportunity to contribute to the company's 401k planFlexible PTO policy + 11 designated company holidaysAnnual learning and development allowanceWe’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!Enhanced parental leaveCompany-funded fertility and family-forming programmesMenopause care programme with MavenCompany OverviewPolyAI develops conversational artificial intelligence software that enables organizations to automate customer service interactions. It was founded in 2017, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://www.polyai.com.