[Remote] Account Manager (Digital Marketing Agency)

Note: The job is a remote job and is open to candidates in USA. Patient Pilot is a rapidly growing performance-based marketing agency helping Red Light Therapy clinics across North America generate more patients, more revenue, and better results through paid advertising. They are seeking a Client Success Manager who will take ownership of a portfolio of clients, build strong relationships, solve problems proactively, and drive retention.ResponsibilitiesManage and support high-value client relationships while delivering an exceptional client experienceIdentify client risks early and proactively address challenges to protect outcomesOversee onboarding (within 5-7 business days), launch calls, offer clarity, tech setup, and go-live process. Ensure deliverables, communication, and performance are fully alignedCoordinate with media buyers and creative teams to communicate feedback and to improve client performanceStrategically work with clients to scale campaigns while retaining their businessRepresent the company with professionalism, clarity, and authorityMentor future CSM team members as the department growsSkills2+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist, preferably in a marketing agency environmentStrong understanding of digital marketing, including Facebook AdsExcellent communication, negotiation, and client management skillsAbility to handle challenging client situations with professionalism and assertivenessHighly proactive, detail-oriented, and able to work independentlyPassionate about delivering high-quality client resultsExperience with CRM or marketing automation platforms (e.g., GoHighLevel or similar)Leadership experience or interest in growing into a senior CSM roleBenefitsCompetitive Salary + Performance BonusesRemoteFull-TimeGrowth OpportunitiesSmall Team, High ImpactCompany OverviewPatient Pilot is a performance marketing company focused on helping red light therapy and body contouring clinics grow through paid media, patient acquisition systems, and conversion-focused marketing strategies. It was founded in undefined, and is headquartered in , with a workforce of 2-10 employees. Its website is https://www.gopatientpilot.com.