[Remote] Account Manager (Customer Service Representative)

Note: The job is a remote job and is open to candidates in USA. Northstar Recycling is a company focused on providing exceptional customer service and support in the recycling industry. The Account Manager will work with internal teams and stakeholders to manage relationships with clients and ensure high-quality service delivery.ResponsibilitiesManage existing relationships and daily transactions with critical business partnersService assigned accounts quickly and efficiently while providing high-quality customer experience and supportWork to professionally resolve/deescalate issues for assigned accounts, bringing any critical issues to the proper points of escalationComplete required reporting in a prompt and accurate mannerPerform a number of accounting functions as well as verify services pricing with internal teams and external partnersProactively throughout the month and prior to the monthly close period, request and review transactional data (pricing and weights of shipments/services) to ensure accuracy for our Finance teamOn-call hours are required for this role and are compensated accordinglySkills1 – 2 years of Microsoft Excel and Outlook experienceStrong communication and interpersonal skillsExceptional organizational and time management skillsHigh level of attention to detailFlexibility to quickly pivot and implement new ideas and methodsWillingness and drive to hold oneself accountableReliability and holding oneself to a high standardAbility to welcome new challenges and act with purposeResilience and perseverance when under pressureAbility to portray a positive attitude and build rapportPolished, proactive, and effective communication skillsAbility to compartmentalize effectively for optimal productivityTech savvy and able to navigate comfortably on multiple platformsAuthorized to work for ANY employer in the U.SDatabase management experienceBenefitsGenerous employee contribution to our health, dental, and vision insurance premiums401(k)-retirement plan and match 100% of your first 4% of pay contribution to the plan; this matching contribution is 100% immediately vestedCompany sponsored short-term, long-term, and life coverageMultitude of supplemental and voluntary benefit programsCompetitive PTO package that includes vacation time, sick time, 7 observed federal holidays, 3 floating holidays, and additional time off each year for volunteer effortsFully remote working environment with virtual culture and teambuilding eventsProfessional development for employees within their roles and works to create opportunities for promotion to cultivate meaningful growth for Northstar employeesCompany OverviewNorthstar Recycling offers customized program to quickly increase your revenues and achieve zero waste to landfill. It was founded in 1896, and is headquartered in East Longmeadow, Massachusetts, USA, with a workforce of 201-500 employees. Its website is https://northstarrecycling.com/.



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