[Remote] Network Technician

Note: The job is a remote job and is open to candidates in USA. Resideo is a global manufacturer and distributor of technology-driven solutions for home and business. They are seeking a Network Technician responsible for providing front line support and network guidance, including ticket management and basic configuration changes.ResponsibilitiesOpen tickets or respond to support requests from our partners within defined SLAsApply basic tier 1 configuration changes to remote client systems – wireless access points, switches and firewallsMaintain documentation of existing systems as changes are madePerform firmware updates on remote client systemsEscalate support requests to Tier 2, or reroute to the correct team as needed, with detailed notes regarding the initial request and actions takenSkillsOne (1) year of networking experience or current Network+ / PCNA or equivalent certificationNovice level understanding of Layers 1-3 of the OSI ModelNovice level understanding of wireless local area networksExperience supporting customer environments in a helpdesk/support capacityAbility to manage multiple tasks and prioritize effectivelyConsistently demonstrates professionalismWritten communicationFanatical attention to detail, including spelling, grammar, punctuation, and capitalizationVerbal interactionsPersonal presentationAvailability nights/weekends as neededResidential custom electronics design/integration experience and familiarity with home automation systems such as Crestron, Savant, AMX, and Control4Proficient in Microsoft Office SuiteOutlook for email and calendar managementWord for document creation and formattingExcel for basic data analysis and organizationBenefitsLife and health insuranceLife assistance programAccidental death and dismemberment insuranceDisability insurance401k PlanVacation & holidaysCompany OverviewAt Resideo, we help you protect what matters most by creating technology and smart solutions that integrate seamlessly into your life. It was founded in 2018, and is headquartered in Atlanta, Georgia, USA, with a workforce of 10001+ employees. Its website is https://www.resideo.com/.Company H1B SponsorshipResideo has a track record of offering H1B sponsorships, with 3 in 2026, 13 in 2025. Please note that this does not guarantee sponsorship for this specific role.