[Remote] Account Manager - Central Queue (French Speaking)

Note: The job is a remote job and is open to candidates in USA. OpenTable is an industry leader in restaurant technology with a focus on helping restaurants thrive. The Account Manager CQ will drive customer engagement, manage relationships with restaurant partners, and work to reduce churn by effectively utilizing OpenTable's platform.ResponsibilitiesYou will lead the overall management of our most valuable business segmentation of customersYou will resolve customer cases and tasks dailyYou will share data with restaurants to change behavior and drive adoptionYou will enthusiastically work closely with customers to drive engagement on the OpenTable platform and increase reservation availabilityRespond to restaurant partner concerns from our Customer Support and field teamsPerform presentations and training remotely to restaurant customersYou will encourage customers to think differently about their business in ways that will help both parties achieve successYou will consistently meet and exceed regular team and individual goalsYou will contribute to an overall reduction in customer churnSkillsAccount management experienceProven record of consultative selling and/or account managementDeep knowledge of restaurant operationsSelf-motivated with tried ability to perform well under pressure and against bold goals and deadlinesSkilled at presenting new points of view to customers that reframe and challenge the way they view their businessAptitude for capturing and using data to advise and persuade others to make business decisionsExcellent communication, listening, influencing and training skillsHigh-reaching, tenacious and results drivenValidated ability to work across many departments to take on problems and achieve resultsExcellent organization, documentation and time management skillsShown success working in an unstructured and entrepreneurial environmentBilingual - English and FrenchExperience using Salesforce of equivalent CRM solution is a plusBachelors degree and/or equivalent preferredBenefitsWork from (almost) anywhere for up to 20 days per yearCompany-paid therapy sessions through SpringHealthCompany-paid subscription to HeadspaceAnnual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)Paid parental leaveGenerous paid vacation + time off for your birthdayPaid volunteer timeDevelopment DollarsLeadership developmentAccess to thousands of on-demand e-learningsTravel DiscountsEmployee Resource GroupsCompetitive retirement and health plansHealth benefitsFlexible spending accountRetirement benefitsLife insurancePaid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays)Parental leave benefitsThis role is eligible to be considered for an annual bonusCompany OverviewOpenTable operates as an online restaurant booking service that enables guests to discover and book tables. It is a sub-organization of Booking Holdings. It was founded in 1998, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://opentable.com.Company H1B SponsorshipOpenTable has a track record of offering H1B sponsorships, with 2 in 2026, 13 in 2025, 13 in 2024, 13 in 2023, 20 in 2022, 4 in 2021, 35 in 2020. Please note that this does not guarantee sponsorship for this specific role.