[Remote] Account Manager - Accredo

Note: The job is a remote job and is open to candidates in USA. Cigna Healthcare is a leading health service organization, and they are seeking an Account Manager for Accredo Specialty Pharmacy clients. The role focuses on executing operational performance strategies, managing client relationships, and driving measurable results in alignment with organizational goals.ResponsibilitiesSupport the organization to achieve operational excellence, growth, profitability, and persistency objectives through effective patient service oversight, account retention, and management strategiesEffectively collaborates with Accredo partners on benefit, service, and relational strategies targeting enhanced patient and client experienceMaintain market/competitive knowledge on service trends and differentiatorsEffectively collaborate with the Account Executive (AE) on account retention, growth, and satisfaction strategies (multi-product/operational collaboration for operations, network, marketing, product, etc.)Drive inclusion of patient installation, product, and service partners where appropriateCollaborate with AE on renewal activities, to include RFP involvement, service issues, performance guarantees (PG), corrective action plans (CAP), and implementationsDevelop and maintain “trusted-advisor” relationships with clients and patients by proactively engaging in needs and goals discussions. Leverage Accredo's capabilities and services to differentiate Accredo from the competitionMaintain in-depth knowledge of Accredo products and services across all product lines, benefit designs, access, patient care, and outcomes reportingMaintain current knowledge of Accredo operational effectiveness and confidently and effectively articulate the impacts for the clients and patientsAct as lead in managing PG reporting requests, including analytics and presentationDevelop and implement upsell and margin strategies for target accounts to drive enrollment growth, network access, and drug addsMaintain basic understanding and conceptual application of underwriting principals and the contracting processEffectively leverage resources to fulfill client onsite needs, and offer creative and effective solutions to drive optimal client outcomes and satisfaction while balancing patient/client costRepresent Accredo in market-based events, quarterly business reviews, on site and over communicationsSkillsCollege Degree or 5+ years of experience in a relevant role3+ years of experience in healthcare / managed care business, including the following: product knowledge, underwriting principals, risk and financial analysis skills, marketing processes, account management experience, and knowledge of pharmacy operationsExcellent communication, negotiation, influencing skillsAbility to make sense of complex, unstructured information and communicate the key takeaways through effective storytellingStrategic and financial savvy; ability to partner with AE to grow book of businessDemonstrated planning and organizational skills; ability to plan for both the long and short term; drive priorities and resultsDemonstrated ability to foster strong working relationshipsAbility to communicate and lead within a heavily matrixed environmentInternet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps uploadBenefitsThis role is also anticipated to be eligible to participate in an annual bonus plan.MedicalVisionDentalWell-being and behavioral health programs401(k)Company paid life insuranceTuition reimbursementA minimum of 18 days of paid time off per yearPaid holidaysLeaves of absenceCompany OverviewWe are a health benefits provider that advocates for better health through every stage of life. It was founded in 1982, and is headquartered in Bloomfield, CT, US, with a workforce of 10001+ employees. Its website is http://www.cigna.com.