[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. SKIDATA USA is a company focused on customer success and account growth, and they are seeking an Account Manager to drive these efforts. The role involves managing customer relationships, ensuring smooth onboarding, and promoting SKIDATA's solutions to maximize value and satisfaction.ResponsibilitiesPartner with Outside Sales to support customers post-award and prior to go-live, ensuring a smooth onboarding experienceAssume full ownership of customer success following go-live, serving as the primary point of contact for ongoing relationship managementProactively monitor customer health, satisfaction, and system adoption to ensure long-term successDrive customer retention by identifying and mitigating risks that could lead to churnDevelop and execute account plans focused on expanding customer value and deepening relationshipsIdentify opportunities for modernization, upgrades, and asset refresh initiatives, and coordinate with Outside Sales to pursue themAdvocate for and promote SKIDATA’s latest innovations and offerings, including:Mobility Suite as a Service (MSaaS)License Plate Recognition (LPR) solutionsTicketless and ticket-reduced technologiesActively convert legacy software customers to MSaaS solutions to drive recurring revenue growthKeep customers informed about new SKIDATA products, features, and enhancementsServe as a trusted advisor, ensuring customers fully understand and leverage SKIDATA solutionsPartner with the Training team to identify and coordinate additional customer training needsCollaborate with Operations and Support teams to ensure timely resolution of customer issuesMaintain strong alignment with Outside Sales on account status, opportunities, and risksSkills3–7 years of experience in Account Management, Customer Success, or related client-facing roleProven track record of managing customer relationships and driving retention/growthStrong communication, presentation, and stakeholder management skillsAbility to manage multiple accounts and priorities in a fast-paced environmentExperience in SaaS, technology, mobility, parking, or infrastructure solutionsFamiliar with Microsoft Dynamics (CRM)BenefitsQuarterly Bonus: Eligible for a performance-based bonus of $7,500 per quarter (up to $30,000 annually), tied to key metrics such as retention, customer satisfaction, and revenue expansionCompany OverviewSKIDATA, always one step ahead: The best managers of international facility operations companies leave nothing to chance. It was founded in 1977, and is headquartered in Irving, Texas, US, with a workforce of 1001-5000 employees. Its website is https://www.skidata.com.