Remote Claims Agent - Night Shift (Sunday - Thursday)

We're seeking a highly motivated and customer-focused Claims Agent to join our team at Workwarp. As a Claims Agent, you will play a vital role in delivering exceptional customer service and ensuring seamless claims processing. This is a fantastic opportunity to work with a dynamic team and develop your skills in a fast-paced environment. Job Overview: • Work from the comfort of your own home (once initial office training is completed) • Competitive salary and benefits package • 35 hours per week, Sunday - Thursday, 8pm - 4am • Immediate start available About the Role: Responsibilities: • Receive and process claims via email and phone • Manage emails and incoming phone calls in line with SLAs • Ensure accurate and clear recording of all information collected • Effectively manage cases, liaising with in-hours teams and ensuring clear communication • Handle incoming post and email, escalating potential fraudulent claims and complaints as necessary • Contribute to and follow the firm's policy on Treating Customers Fairly Requirements: • Good basic English and Maths skills (at least GCSE grade C or equivalent) • Proficient in MS Office • Reliable, with good timekeeping and organisation skills • Ability to learn and competently use different IT systems • Confident communication skills, both verbal and written • Able to work collaboratively in a team environment What We Offer: • Comprehensive training and support • Opportunities for career development and growth • Competitive salary and benefits package • Flexible working arrangements (remote work options) How to Apply: If you're a motivated and customer-focused individual looking for a new challenge, please apply now. We can't wait to hear from you! Apply for this job Apply tot his job