[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. MedImpact Healthcare Systems, Inc. is a privately-held pharmacy benefit manager headquartered in San Diego, California. They are seeking an Account Manager responsible for managing client relationships, ensuring customer satisfaction, and overseeing the transition of new business into the company.ResponsibilitiesDevelops, builds, and maintains solid client business relationships beginning with a positive on-boarding experience and continuing throughout the life cycle of the client, including clear rules of engagement, orientation, and adherence to MedImpact processes and services, communication of client commitments and expectations to internal partners, and successful management of the client’s day-to-day operations and new implementationsEnsures appropriate levels of service and operational support to assigned clients by understanding and championing clients’ operating requirements throughout the organization, including client business model, targeted markets, benefit design objectives, pharmacy network composition, overall claims adjudication expectations, reimbursement methodologies, metrics, and reporting toolsProactively maintain and improve upon service performance levels and works across the organization to expeditiously resolve issues, escalate service recovery efforts, provide timely feedback to internal and external customers, raise customer satisfaction levels, and ensure that service gaps & lessons learned are incorporated into the client performance and planning strategy processesActively leads members of the core client team, and members of the extended team, in successfully meeting client needs and delivering flawless fundamentals during the business relationship management and renewal phasesAdheres to strict procedural and quality standards, including thorough and accurate documentation, testing protocols, claims analysis, and thorough understanding of client technical and service specifications. Relies on experience, judgment, business & systems knowledge, and technical skill to plan and accomplish goalsLeads the implementation process for the onboarding of new business for existing clients, including timely and accurate documentation/sign off the Implementation Questionnaire and other related documents, communication of client commitments and expectations to internal partners, interpreting and providing context for client requests, ensuring appropriate review and customer sign-off, leading site visits, conference calls, and related responsibilities to ensure flawless implementationsUtilizes project management skills to track milestones and deliverables, timely recognition/notification of risk indicators and provide regular status updates to Leadership internally/externallyEffectively educates the client to MedImpact systems and processes to ensure that the client is fully oriented to MedImpactManages the client and consultant in compliance with the client service agreement eliminating any risks to MedImpact for non-adherencePartners with multiple business units and teams to ensure the accuracy of claims adjudication set upsUnderstands, documents, and communicates clients’ technical and service specifications across the organizationAnalyzes claims results and identifies discrepancies, inaccuracies, anomalies, and unexpected consequencesTakes accountability for expeditious resolution of adjudication configuration issues identified during the implementation processCompletes special projects as assigned (such as leading workgroups, overseeing projects/development of new system functionality, mentoring/training staff, etc.)Provide regular feedback to management team regarding client requirement status and business development opportunities to improve operational efficienciesProactively identify and recommend solutions for client and operational improvementsSkillsBachelor's degree from four-year college or university or equivalent combination of education and experienceA minimum of two (2) years of account management or related client/customer service experience in a healthcare (health insurer, managed care, third party administrator, PBM, or pharmacy) settingA minimum of one (1) plus years' proven and demonstrated experience with Project Management or Project Coordination using best practices for project methodologyTwo (2) years' internal MedImpact experience may substitute for this requirementMust be familiar with healthcare related state and government regulations such as Medicaid, CMS, etcIntermediate to advanced skill set in MS Office, Word, Excel, PowerPoint, Project, and OutlookIntermediate to advanced knowledge in VisioExperience as a user of multiple business software applications is requiredMust be exceptionally consultative face to face with clientsOutstanding numeric, verbal, written, logic, and analytical skillsExcellent organization, written and verbal communication skillsMust possess the ability to effectively communicate proposed design solutions in a consultative manner, and provide input and guidance in a way that fosters understanding among internal partners and clientsGood business acumen and understanding of the business processes of PBM servicesGood decision-making skills, including expert problem-solving skills, problem analysis and discernment under pressureGood planning, organizing, prioritizing, negotiating, team building, and leadership capabilitiesDemonstrated ability to positively interact with clients at all levels of their organizationDemonstrated accountability for achieving service commitments and ability to deliver results under tight timelinesExcellent organization, written and verbal communication skillsThis position requires domestic travel of up to 30% of the timeStrongly prefer that experience is in a healthcare, Pharmacy Benefit Management (PBM), managed healthcare service organization, insurance company, or other health related entity, or equivalent combination of education and experiencePharmacy Technician license or national certification desiredSuccessful completion of MedImpact Internal Certifications required within one (1) year of active employment in role (i.e., MedAccess Certification, Cognos, and Med Coaching Certification)BenefitsMedical / Dental / Vision / Wellness ProgramsPaid Time Off / Company Paid HolidaysIncentive Compensation401K with Company matchLife and Disability InsuranceTuition ReimbursementEmployee Referral BonusCompany OverviewMedImpact is the nation’s largest independent health solutions and pharmacy benefit company, serving commercial health plans, government programs, self insured/employer groups, and millions of consumers. It was founded in 1989, and is headquartered in San Diego, California, USA, with a workforce of 1001-5000 employees. Its website is http://medimpact.com.