[Remote] Account Executive - Enterprise (SLED)

Note: The job is a remote job and is open to candidates in USA. Freshworks is a company that builds uncomplicated service software aimed at enhancing customer and employee experiences. The Account Executive, Enterprise (Higher Education) will be responsible for expanding Freshworks' presence in Higher Education institutions by engaging stakeholders, delivering customized ITSM and EX solutions, and managing a robust sales pipeline.ResponsibilitiesSolution Selling: Develop tailored ITSM and EX strategies for Higher Education clients, demonstrating how Freshworks’ solutions optimize productivity and enhance faculty and staff engagementStakeholder Management: Collaborate with diverse decision-makers, including administrators, IT leaders, and HR departments, to address unique challenges within Higher Education institutions and deliver impactful outcomesPipeline Management: Build, maintain, and execute a robust sales pipeline, ensuring consistent progress through medium- to long-term sales cycles tailored to the Higher Education sectorCustomized Engagements: Create and present compelling value propositions that align with institutional goals, priorities, and budgetsCollaborative Approach: Partner with Marketing, Solutions Engineers, and Customer Success teams to create seamless, end-to-end experiences for prospects and clients in the Higher Education verticalSkills5–8 years of proven success in SaaS enterprise sales, with strong experience in ITSM and EX solution sellingPrior experience selling to Higher Education institutions is a strong plusAdvanced knowledge of SaaS platforms and their role in driving institutional efficiencyHands-on experience with ITSM solutions and EX platforms designed to improve faculty and staff productivity and engagementMastery in solution selling and pipeline managementStrong analytical abilities to assess customer needs and provide tailored recommendationsBenefitsFreshworks offers multiple options for dental, medical, vision, disability, and life insurance.Equity + ESPPFlexible PTOFlexible spendingCommuter benefitsWellness benefitsFreshworks also offers adoption and parental leave benefits.Company OverviewFreshworks is building and delivering online cloud-based software-as-a-service that provides helpdesk support with automation solutions. It was founded in 2010, and is headquartered in San Mateo, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.freshworks.com.Company H1B SponsorshipFreshworks has a track record of offering H1B sponsorships, with 3 in 2026, 20 in 2025, 23 in 2024, 7 in 2023, 11 in 2022, 10 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.