[Remote] Account Director

Note: The job is a remote job and is open to candidates in USA. Thought Machine is a fintech company focused on modern banking solutions, seeking an experienced Account Director to drive commercial growth for clients in Latin America. This role involves managing client relationships, executing account plans, and collaborating with internal teams to ensure client satisfaction and revenue growth.ResponsibilitiesDevelop and execute annual account plans aligned with Thought Machine and client strategic priorities, ensuring stakeholder buy-in and adapting plans as neededManage client renewalsEstablish and nurture trusted advisor relationships with key account business, technology and operations stakeholders and executive sponsors, serving as a key point of contact between the client and Thought MachineCollaborate closely with internal teams to ensure exceptional client satisfaction and successful project deliveryProvide clear and regular updates on initiative progress to both internal and external stakeholdersMonitor and analyse client product usage, forecast key account metrics, and drive net new revenue growth through proactive account managementAssist clients in crafting internal and external communications, including system demonstrations, presentations, workshops, and business case developmentSkillsSpanish fluencyProven track record in enhancing client engagement, driving revenue growth, and identifying new opportunities within existing accountsStrong ability to build and maintain deep client relationships, including experience managing high-level stakeholders up to executive levelComprehensive understanding of banking organizations, their cultures, markets, and operational dynamicsPrevious involvement in technology transformation projects within financial institutions, coupled with experience in relationship or account managementKnowledge of financial products and key business metrics within banking (e.g., cost-income ratios, net interest margin)Experience managing multiple projects simultaneously with meticulous attention to detailExcellent negotiation, verbal, and written communication skillsBenefitsHighly competitive salaryHealthcare, vision and dental25 days holidayUnlimited paid safe and sick time401K matching (up to 7%)$750 per year flexible spend benefitShare optionsCommuter PassFlexible Spending Account (FSA)Life and long-term disability insuranceAll the latest tech you needA talented and experienced team as your colleaguesAn environment where we encourage learning and progressCompany OverviewThought Machine is a Fintech company that builds cloud-native technology to revolutionize core banking. It was founded in 2014, and is headquartered in London, England, GBR, with a workforce of 501-1000 employees. Its website is https://www.thoughtmachine.net.