Customer Experience Revenue Manager / Player-Coach
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Customer Experience Revenue Manager / Player-Coach
Location: Remote (LATAM)
Employment Type: Full-Time | Contractor
Compensation:Base Salary: $2,500 – $3,300 USD/month
Job Overview
We are seeking a Customer Experience Revenue Manager / Player-Coach to lead a high-performing team focused on customer activation, retention, repeat ordering, and revenue growth.
This is not a traditional customer service role. This position leads a revenue-focused customer team responsible for helping customers order more effectively, more frequently, and at higher value.
This is a true player-coach role: you will lead, coach, and hold the team accountable, while also stepping in to close and grow key customer opportunities.
Key Responsibilities
Team Leadership & ExecutionLead the Customer Experience Revenue team and establish a strong weekly operating rhythm
Run team meetings focused on activity, pipeline, revenue, and performance
Monitor outbound calls, email follow-ups, and CRM activity
Hold reps accountable to daily activity targets (including ~40 outbound calls/day)
Foster a competitive, positive, and performance-driven team environment
Manage incentives such as contests, SPIFs, and performance tracking
Revenue CoachingCoach reps on outbound calls, objection handling, follow-ups, and positioning
Review CRM activity, notes, and opportunities to identify coaching moments
Conduct role plays, call reviews, and ongoing performance coaching
Reinforce a proactive, consultative, revenue-focused sales approach
Strategic Sales & Account GrowthManage a portfolio of high-value and strategic customer opportunities
Act as a closer on key deals and revenue expansion opportunities
Partner with customers to increase adoption of services and products
Identify and drive expansion opportunities (upselling, repeat orders, bundles, campaigns)
Support enterprise-level accounts and high-growth customer segments
Customer Activation, Retention & ExpansionEnsure new customers are on board and successfully complete first orders
Identify inactive customers and drive reactivation strategies
Monitor customer behavior and proactively engage high-intent users
Build strong customer relationships focused on long-term growth
Marketing Guidance & Customer SupportAct as a consultative partner helping customers choose the right marketing solutions
Guide customers on campaigns, product usage, and ordering strategies
Help reps become more consultative and value-driven in conversations
CRM, Process & ReportingEnsure accurate CRM (Salesforce) logging of all activities and opportunities
Track performance against weekly and monthly goals
Maintain visibility on pipeline, revenue, and team performance
Improve scripts, workflows, and follow-up processes
Onboarding & Team DevelopmentSupport onboarding and ramp-up of new team members
Provide coaching, role play, and process training
Reinforce CRM discipline and performance expectations
Requirements4+ years of experience in inside sales, customer success, account management, or revenue roles
Previous experience leading or coaching a team (player-coach or supervisor role)
Strong phone-based sales and customer communication skills
Experience managing activity targets and performance metrics
Ability to coach live sales/customer interactions
Experience with Salesforce or similar CRM systems
Strong organizational and follow-through skills
Fluent English (written and spoken)
Comfortable working in a fast-paced, performance-driven environment
Preferred QualificationsExperience in real estate marketing, SaaS, or marketing services
Background in direct mail, campaign management, or lead generation
Experience working with small businesses or agency-style account management
Strong understanding of revenue growth and customer lifecycle strategies
Important NotesThis is NOT a traditional customer support or ticket-based role
This is a revenue-driving, customer-facing leadership position
Candidates must be comfortable making calls, coaching sales conversations, and owning performance metrics
Not suitable for candidates seeking purely administrative or non-revenue roles
Compensation & BenefitsBase Salary: $2,500 – $3,300 USD/month
Variable Compensation: ~$1,000 USD/month
Performance-based incentives tied to team results and revenue growth
Opportunity to lead and scale a high-impact team
Direct exposure to leadership and strategic decision-making
This is a remote/telecommute position.
Apply To This Job
Customer Experience Revenue Manager / Player-Coach
Location: Remote (LATAM)
Employment Type: Full-Time | Contractor
Compensation:Base Salary: $2,500 – $3,300 USD/month
Job Overview
We are seeking a Customer Experience Revenue Manager / Player-Coach to lead a high-performing team focused on customer activation, retention, repeat ordering, and revenue growth.
This is not a traditional customer service role. This position leads a revenue-focused customer team responsible for helping customers order more effectively, more frequently, and at higher value.
This is a true player-coach role: you will lead, coach, and hold the team accountable, while also stepping in to close and grow key customer opportunities.
Key Responsibilities
Team Leadership & ExecutionLead the Customer Experience Revenue team and establish a strong weekly operating rhythm
Run team meetings focused on activity, pipeline, revenue, and performance
Monitor outbound calls, email follow-ups, and CRM activity
Hold reps accountable to daily activity targets (including ~40 outbound calls/day)
Foster a competitive, positive, and performance-driven team environment
Manage incentives such as contests, SPIFs, and performance tracking
Revenue CoachingCoach reps on outbound calls, objection handling, follow-ups, and positioning
Review CRM activity, notes, and opportunities to identify coaching moments
Conduct role plays, call reviews, and ongoing performance coaching
Reinforce a proactive, consultative, revenue-focused sales approach
Strategic Sales & Account GrowthManage a portfolio of high-value and strategic customer opportunities
Act as a closer on key deals and revenue expansion opportunities
Partner with customers to increase adoption of services and products
Identify and drive expansion opportunities (upselling, repeat orders, bundles, campaigns)
Support enterprise-level accounts and high-growth customer segments
Customer Activation, Retention & ExpansionEnsure new customers are on board and successfully complete first orders
Identify inactive customers and drive reactivation strategies
Monitor customer behavior and proactively engage high-intent users
Build strong customer relationships focused on long-term growth
Marketing Guidance & Customer SupportAct as a consultative partner helping customers choose the right marketing solutions
Guide customers on campaigns, product usage, and ordering strategies
Help reps become more consultative and value-driven in conversations
CRM, Process & ReportingEnsure accurate CRM (Salesforce) logging of all activities and opportunities
Track performance against weekly and monthly goals
Maintain visibility on pipeline, revenue, and team performance
Improve scripts, workflows, and follow-up processes
Onboarding & Team DevelopmentSupport onboarding and ramp-up of new team members
Provide coaching, role play, and process training
Reinforce CRM discipline and performance expectations
Requirements4+ years of experience in inside sales, customer success, account management, or revenue roles
Previous experience leading or coaching a team (player-coach or supervisor role)
Strong phone-based sales and customer communication skills
Experience managing activity targets and performance metrics
Ability to coach live sales/customer interactions
Experience with Salesforce or similar CRM systems
Strong organizational and follow-through skills
Fluent English (written and spoken)
Comfortable working in a fast-paced, performance-driven environment
Preferred QualificationsExperience in real estate marketing, SaaS, or marketing services
Background in direct mail, campaign management, or lead generation
Experience working with small businesses or agency-style account management
Strong understanding of revenue growth and customer lifecycle strategies
Important NotesThis is NOT a traditional customer support or ticket-based role
This is a revenue-driving, customer-facing leadership position
Candidates must be comfortable making calls, coaching sales conversations, and owning performance metrics
Not suitable for candidates seeking purely administrative or non-revenue roles
Compensation & BenefitsBase Salary: $2,500 – $3,300 USD/month
Variable Compensation: ~$1,000 USD/month
Performance-based incentives tied to team results and revenue growth
Opportunity to lead and scale a high-impact team
Direct exposure to leadership and strategic decision-making
This is a remote/telecommute position.
Apply To This Job