Remarketing Representative

Ally Financial is a customer-centric, leading digital financial services company. They are seeking a Remarketing Representative to provide quality customer service through administrative duties related to the remarketing of vehicle returns, while collaborating with team members and external partners to ensure operational efficiency.ResponsibilitiesProvide quality and efficient customer service by performing administrative duties related to the remarketing of vehicle returnsSupport strategies to minimize net credit losses by maximization of dollars recovered from written-off accountsAssist with on-boarding new vendors by requesting and organizing information associated with the RFP processDeliver continuously improving year on year expense results by improving processes and increasing productivityBuild solid peer-to-peer relationships in a team environment to meet operational needsCommunicate effectively and clearly on a daily, weekly, monthly basis with outside vendors to provide exceptional customer service regarding routine requestsSupport rigorous quality, control and compliance programs to include an ongoing control/compliance self-assessment processPerform data entry, system coding, inventory audits, reconciliations, etc. to ensure alignment between vendor systems and Ally systemsRespond promptly to vendor requests (information, data, letter generation, etc.) on an as needed basisSkills0+ years of experienceHigh school Diploma or GED equivalentHS diploma or equivalent required0-2 years experience in financial services or similar industryAssociate's degree or Bachelor's degree in business or related may be used as a proxy for the experienceBasic knowledge of general/standard office and administrative procedures and methodsBasic data entry and word processing skillsOral and written communication skills sufficient to provide routine information, greet visitors, answer inquiries, and refer callsComputer skills sufficient to prepare policy manuals and enter data on spreadsheetsIn limited subject areas judgment is required to determine the applicability of guidelines or policies to specific situationsSome ingenuity and initiative required to collect information, coordinate activities with others, and resolve routine and/or factual problemsBenefitsTime Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.Company OverviewAlly Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. It was founded in 1919, and is headquartered in Detroit, Michigan, USA, with a workforce of 10001+ employees. Its website is http://www.ally.com/.



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