Regional Service Manager

The Regional Service Manager is a hands-on leader responsible for driving service performance across a multi-location territory. This role leads and develops field technicians, improves operational efficiency, and ensures exceptional customer service while delivering on revenue and profitability goals. Ideal for a leader who thrives in fast-paced environments and knows how to balance people, performance, and customer expectations. What You Will Do: Manage daily work force flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings Daily work with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion Participate in new Service Delivery Specialists (SDS) on-boarding and implementing/executing a training plan Coach and empower Technicians to own their results and provides the tools and resources to achieve them Identifies the potential in an individual and aligns development activities to their abilities and talents Manage technician performance through coaching and direction under the direction of the District Manager Review district performance with District Manager monthly to identify needed improvements to achieve sales and profitability budgets Work with Parts Department on parts issues, shipping, and delivery. Actively builds strong relationships with key stakeholders in the customer's organization Proactively works to manage customer relationships to effectively solve issues and demonstrate value What is in it For You: Utilize your managerial and leadership skills to support and lead a high-performing team Develop your skills in leading a workforce Become part of a field service support management team with advancement opportunities Competitive salary and benefits Access to best-in-class resources, and technology This position will be in Fishers, Indiana Basic Qualifications: Must meet one of the following: Associate degree and two years people management experience. A combination of Smart Care experience, people management or education experience equivalent to a Bachelor’s Degree (1.5 years’ experience = 1 year post-secondary education). Must have the following: Must be able to read and write in English Immigration sponsorship not available for this role Preferred Qualifications: Commercial kitchen equipment repair, hospitality/hotel, restaurant, or business service industry experience preferred. Prior experience monitoring/assessing performance of yourself, other individuals, and organizations to make improvements or take corrective action. Proven record of meeting customer needs, quality service delivery, meeting business objectives, and the ability to lead a field service team. Good decision-making & problem-solving skills when handling challenging situations in a fast- paced environment. About Smart Care Solutions: Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. About Smart Care Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at [email protected] .