Recurring Giving Conversion Specialist
At Bloomerang, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on what’s possible for the nonprofit sector. That's why, even as the nonprofit sector sees declines in giving, Bloomerang customers raise more year over year.
We're also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act. We know our people are the key to our success, and we're proud to be home to some of the most innovative and skilled individuals in the workforce today. Come feel invigorated and unstoppable with us!
The Role
As the Recurring Giving Conversion Specialist, you will help ensure accuracy, efficiency, and innovation in the areas of payment data, processes, migration, support, and more.
What You Will Do:
Coordinate with internal and external teams to handle payment migration processes.
Communicate payment migration-related information clearly and concisely across the organization as necessary.
Oversee data transformation and migration processes, ensuring accuracy, data integrity, and compliance with internal and external requirements.
Become an expert in migrating data to and within the Bloomerang platform.
Translate complex technical information and processes into clear and concise documentation tailored to a variety of audiences.
Establish and develop relationships with external payment processors and internal Bloomerang teams; implement best practices and process optimizations.
Identify technical and procedural bottlenecks, support escalation management, and drive accountability across stakeholders.
What You Need To Succeed:
Ability to document, communicate, and maintain payment policies and procedures.
A knack for working with customers, team members, and vendors to ensure top payment experiences.
Strong written and verbal communication skills across technical and non-technical audiences.
A thoughtful, patient, and friendly communication style, and enjoy teaching/educating others through scalable content and documentation.
An independent self-starter mentality, and ability to effectively manage your schedule to optimize productivity.
Eagerness to learn new skills such as SQL, advanced Excel, and new technologies as we add them to our processes.
Ability to actively explore, learn, and responsibly integrate AI tools into daily tasks to drive efficiency and support Bloomerang's mission.
Benefits
Health + Wellness
You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.
Time Off
You'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more!
401k
You'll receive a 401k match to help invest in your future.
Equipment
Everything you need to be successful, shipped right to your door. You got this. We got you.
Compensation
The salary range for this position is $60,000 - $65,000. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws
Location
This is a permanent, full-time, fully remote position (within the U.S. and select Canadian Provinces only). Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time.
Accommodations
Applicants who require accommodations may contact [email protected] to request an accommodation in completing an application.
Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
We're also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act. We know our people are the key to our success, and we're proud to be home to some of the most innovative and skilled individuals in the workforce today. Come feel invigorated and unstoppable with us!
The Role
As the Recurring Giving Conversion Specialist, you will help ensure accuracy, efficiency, and innovation in the areas of payment data, processes, migration, support, and more.
What You Will Do:
Coordinate with internal and external teams to handle payment migration processes.
Communicate payment migration-related information clearly and concisely across the organization as necessary.
Oversee data transformation and migration processes, ensuring accuracy, data integrity, and compliance with internal and external requirements.
Become an expert in migrating data to and within the Bloomerang platform.
Translate complex technical information and processes into clear and concise documentation tailored to a variety of audiences.
Establish and develop relationships with external payment processors and internal Bloomerang teams; implement best practices and process optimizations.
Identify technical and procedural bottlenecks, support escalation management, and drive accountability across stakeholders.
What You Need To Succeed:
Ability to document, communicate, and maintain payment policies and procedures.
A knack for working with customers, team members, and vendors to ensure top payment experiences.
Strong written and verbal communication skills across technical and non-technical audiences.
A thoughtful, patient, and friendly communication style, and enjoy teaching/educating others through scalable content and documentation.
An independent self-starter mentality, and ability to effectively manage your schedule to optimize productivity.
Eagerness to learn new skills such as SQL, advanced Excel, and new technologies as we add them to our processes.
Ability to actively explore, learn, and responsibly integrate AI tools into daily tasks to drive efficiency and support Bloomerang's mission.
Benefits
Health + Wellness
You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.
Time Off
You'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more!
401k
You'll receive a 401k match to help invest in your future.
Equipment
Everything you need to be successful, shipped right to your door. You got this. We got you.
Compensation
The salary range for this position is $60,000 - $65,000. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws
Location
This is a permanent, full-time, fully remote position (within the U.S. and select Canadian Provinces only). Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time.
Accommodations
Applicants who require accommodations may contact [email protected] to request an accommodation in completing an application.
Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.