QC and Photography Coordinator
Reporting to: Servicing Operations Manager
Location: Fort Worth TX, USA
Role insight
You will be responsible for the Quality Control check of watches here in our Fort Worth Hub , as well as taking pictures and preparing watches for sale on the website. Liasing with the servicing team and Photography department , you will make sure the product looks at its best prior to sale. Additionally you will support aftersales team with warranty and sales returns.
Responsibilities
ā¢ Carry out Quality Control checks on stock watches prior to sale, including timing and pressure tests, condition check , and following the 3 day qc process.
ā¢ Take photos of the watches , ready to go on the website.
ā¢ Conducting the inspection process of all new potential Watchfinder stock
ā¢ Taking a set of pre-defined images of each watch for authentication
ā¢ Liaising with servicing inspection team in other platforms to ensure authenticity of new product.
ā¢ Removing and refitting case backs using specialist equipment where the upmost care is taken during this operation
ā¢ Adding detailed information to servicing reports on TS to record condition, mechanical function of watches. This includes using machinery to complete Timing & Water Resistance checks.
ā¢ Exterior assessment of the watch, detailing any knocks, marks/dents etc.
ā¢ Making recommendations on what if any external parts need to be replaced to restore condition of watch
ā¢ Assist with inventory control processes (e.g. daily/weekly/monthly counts and stock movements) to ensure a successful inventory. (Stock Audits & Daily Stock Counts)
ā¢ Warranty inspection process ā You will need to complete a diagnosis process to identify faults with warranty returns
ā¢ Processing work upon notifications given by UK as to how watches are to be repaired and made ready for sale
ā¢ Fitting and removal of straps and bracelet adjustments
ā¢ Liaise with members of staff to keep them up to date with due dates, delays etc.
ā¢ Identify and deal proactively with any delays or problems that may arise.
About you ...
ā¢ Excellent organizational skills, with a keen eye for detail and ability to relay technical information
ā¢ Commercially astute, understand the principles of customer service
ā¢ Methodical approach to work
ā¢ Able to communicate effectively over the phone, via email and face-to-face
ā¢ Vigilant, ability to identify problems before they arise. This should be dealt with in a quick and professional manner and not to delay customers on updates
ā¢ Conscientious, someone who understands customer requirements and has worked in a customer focused role
ā¢ Ability to multi-task and enjoy working within a busy environment
ā¢ Able to follow processes and procedures
ā¢ Native speaker in the local language, fluent in English and any other languages would be beneficial
ā¢ Dexterity to be able to perform basic watch intervention such as case back removal as well as straps and link adjustments.
Apply tot his job
Apply To this Job
Location: Fort Worth TX, USA
Role insight
You will be responsible for the Quality Control check of watches here in our Fort Worth Hub , as well as taking pictures and preparing watches for sale on the website. Liasing with the servicing team and Photography department , you will make sure the product looks at its best prior to sale. Additionally you will support aftersales team with warranty and sales returns.
Responsibilities
ā¢ Carry out Quality Control checks on stock watches prior to sale, including timing and pressure tests, condition check , and following the 3 day qc process.
ā¢ Take photos of the watches , ready to go on the website.
ā¢ Conducting the inspection process of all new potential Watchfinder stock
ā¢ Taking a set of pre-defined images of each watch for authentication
ā¢ Liaising with servicing inspection team in other platforms to ensure authenticity of new product.
ā¢ Removing and refitting case backs using specialist equipment where the upmost care is taken during this operation
ā¢ Adding detailed information to servicing reports on TS to record condition, mechanical function of watches. This includes using machinery to complete Timing & Water Resistance checks.
ā¢ Exterior assessment of the watch, detailing any knocks, marks/dents etc.
ā¢ Making recommendations on what if any external parts need to be replaced to restore condition of watch
ā¢ Assist with inventory control processes (e.g. daily/weekly/monthly counts and stock movements) to ensure a successful inventory. (Stock Audits & Daily Stock Counts)
ā¢ Warranty inspection process ā You will need to complete a diagnosis process to identify faults with warranty returns
ā¢ Processing work upon notifications given by UK as to how watches are to be repaired and made ready for sale
ā¢ Fitting and removal of straps and bracelet adjustments
ā¢ Liaise with members of staff to keep them up to date with due dates, delays etc.
ā¢ Identify and deal proactively with any delays or problems that may arise.
About you ...
ā¢ Excellent organizational skills, with a keen eye for detail and ability to relay technical information
ā¢ Commercially astute, understand the principles of customer service
ā¢ Methodical approach to work
ā¢ Able to communicate effectively over the phone, via email and face-to-face
ā¢ Vigilant, ability to identify problems before they arise. This should be dealt with in a quick and professional manner and not to delay customers on updates
ā¢ Conscientious, someone who understands customer requirements and has worked in a customer focused role
ā¢ Ability to multi-task and enjoy working within a busy environment
ā¢ Able to follow processes and procedures
ā¢ Native speaker in the local language, fluent in English and any other languages would be beneficial
ā¢ Dexterity to be able to perform basic watch intervention such as case back removal as well as straps and link adjustments.
Apply tot his job
Apply To this Job