QA Manager

Remote, Latam, Full Time, Leadership Role, +8 years of experienceWho We AreAt Yuno, we are building the payment infrastructure that enables all companies to participate in the global market. Founded by a team of seasoned experts in the payments and IT industries, Yuno provides a high-performance payment orchestrator. Our technology offers companies access to leading payment capabilities, allowing them to engage customers confidently and maintain global business operations with seamless payment integrations worldwide.Shape your future with Yuno!We are Orchestrating the best high-performing team!If you are a QA Manager passionate about innovation, leadership, and building high-quality software solutions, joining Yuno will allow you to transform your vision into real high-impact results. You will play a key role in ensuring product excellence, driving quality strategies, and leading a talented global QA team to support our rapid global expansion. Your challenge at Yuno • Lead and mentor the global QA team (manual, automation), fostering growth, collaboration, and best practices.• Define and implement QA strategies, standards, and processes across the organization.• Design, maintain, and evolve testing frameworks, ensuring full integration with CI/CD pipelines.• Collaborate with Engineering, Product, and DevOps teams to ensure quality across the full development lifecycle.• Monitor and report quality metrics, ensuring transparency and continuous improvement.• Drive test automation initiatives to increase efficiency, reliability, and scalability of test coverage.• Manage test planning, execution, and reporting for different release cycles (regression, integration, performance, security).• Ensure proper documentation of test plans, cases, defects, and incidents.• Identify risks proactively, escalate critical issues, and provide solutions that balance speed and quality.Promote a culture of excellence, accountability, and continuous improvement in QA practices.• Communicate technical matters in a clear and understandable way to both technical and non-technical stakeholders.• Log and categorize all client interactions and incidents accurately, contributing to an organized and searchable knowledge base.• Collaborate closely with Product, Engineering, and Implementation teams to resolve escalated issues and share insights for process improvements.• Suggest enhancements to monitoring workflows, operational processes, and client communication strategies.• Participate in on-call duties, incident reports, and post-mortem analysis to drive continuous improvement.• Ensure key performance metrics (SLAs, CSAT, Time to Solve) are consistently met and support queues are well-managed. Skills you needMinimum Qualifications• Bachelor's degree in Computer Science, Software Engineering, or related field.8+ years of experience in QA and test automation, with at least 3 years leading QA teams.• Proven track record in defining and executing QA strategies in fast-paced, high-growth companies.• Strong knowledge of automation frameworks and tools (Selenium, Appium, JMeter, Webdriver.io, Cypress, etc.).• Experience with CI/CD pipelines and tools (Jenkins, GitHub Actions, GitLab CI, etc.).Programming/scripting experience (Java, Python, JavaScript, or similar).Experience working in Agile/Scrum environments.• Excellent communication skills, with ability to engage both technical and business stakeholders.• Fluency in English.Preferred Qualifications• Familiarity with monitoring tools (DataDog, New Relic, etc.)• Certifications (ISTQB, CSQA, or similar.)• Previous experience in the payments or fintech industry. What we offer at Yuno• Competitive Compensation• Remote work - You can work from everywhere!• Home Office Bonus - We offer a one time allowance to help you create your ideal home office.• Work equipment• Stock options• Health Plan wherever you are• Flexible Days off • Language, Professional and Personal growth courses

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