Project Operations Manager - Client Delivery (Remote LATAM)
Remote (Latin America, Eastern Europe, or South Africa preferred)
Compensation: $2,500–$4,000 USD/month (based on experience and location)
Type: Full-time Contractor
Work Hours: Strong overlap with EST required
About 1406 Consulting
1406 Consulting is an Elite HubSpot Solutions Partner focused on helping high-growth companies get real value from their HubSpot investment. Since 2017, we’ve specialized in complex CRM implementations, integrations, and sales enablement for scaling B2B organizations.
We operate as a fully remote, global team and pride ourselves on combining deep technical expertise with a high-touch, client-first approach. As we continue to grow, we’re investing in stronger operational infrastructure to support delivery at scale.
About the Role
We’re looking for a Project Operations Manager (Client Delivery) to own the structure, tracking, and operational accountability of our client delivery function.
This role is responsible for ensuring all projects, time tracking, and resource planning are accurate, up to date, and aligned across the business. You will work closely with Client Success Managers, Implementation Specialists, and Leadership to create visibility, enforce process, and proactively identify risks.
You will not manage client relationships directly — instead, you will own the systems and workflows that ensure projects are executed effectively and consistently.
What You’ll Own
Own and maintain project tracking accuracy across all active client engagements (tasks, timelines, statuses)
Manage and monitor team capacity, utilization, and resource allocation
Ensure time tracking is completed accurately and consistently across the team; proactively follow up on gaps
Build and maintain reporting dashboards for leadership (utilization, billable vs. non-billable, project health)
Identify and escalate capacity risks, timeline risks, and scope misalignment
Maintain clean, standardized project plans across all accounts to ensure consistency
Act as the operational bridge between Client Success and Implementation teams
Enforce adherence to internal processes and drive accountability across delivery teams
Continuously improve workflows, templates, and systems to increase efficiency and clarity
What Success Looks Like
Leadership has real-time visibility into capacity, utilization, and project health
Time tracking is consistent, accurate, and not a manual chase
Project plans are clean, structured, and up to date across all accounts
Risks are identified early and proactively, not reactively
Delivery teams are operating with clear structure and accountability
About You - Desired Qualifications
3–6+ years of experience in project operations, project coordination, or PMO roles (agency or SaaS preferred)
Strong experience managing resource planning, utilization tracking, and reporting
Advanced proficiency in project management tools (Teamwork, Asana, ClickUp, or similar)
Strong skills in Google Sheets or Excel (formulas, reporting, dashboards)
Highly detail-oriented — you catch gaps others miss
Comfortable holding teams accountable and following up persistently
Self-motivated and able to operate independently in a fast-paced, remote environment
Strong written and verbal communication skills in English
Nice to Have (Preferred Candidate Experience)
Experience working in a HubSpot partner agency or similar professional services environment
Familiarity with billable utilization models
Experience improving or implementing operational processes at scale
Apply To This Job
Compensation: $2,500–$4,000 USD/month (based on experience and location)
Type: Full-time Contractor
Work Hours: Strong overlap with EST required
About 1406 Consulting
1406 Consulting is an Elite HubSpot Solutions Partner focused on helping high-growth companies get real value from their HubSpot investment. Since 2017, we’ve specialized in complex CRM implementations, integrations, and sales enablement for scaling B2B organizations.
We operate as a fully remote, global team and pride ourselves on combining deep technical expertise with a high-touch, client-first approach. As we continue to grow, we’re investing in stronger operational infrastructure to support delivery at scale.
About the Role
We’re looking for a Project Operations Manager (Client Delivery) to own the structure, tracking, and operational accountability of our client delivery function.
This role is responsible for ensuring all projects, time tracking, and resource planning are accurate, up to date, and aligned across the business. You will work closely with Client Success Managers, Implementation Specialists, and Leadership to create visibility, enforce process, and proactively identify risks.
You will not manage client relationships directly — instead, you will own the systems and workflows that ensure projects are executed effectively and consistently.
What You’ll Own
Own and maintain project tracking accuracy across all active client engagements (tasks, timelines, statuses)
Manage and monitor team capacity, utilization, and resource allocation
Ensure time tracking is completed accurately and consistently across the team; proactively follow up on gaps
Build and maintain reporting dashboards for leadership (utilization, billable vs. non-billable, project health)
Identify and escalate capacity risks, timeline risks, and scope misalignment
Maintain clean, standardized project plans across all accounts to ensure consistency
Act as the operational bridge between Client Success and Implementation teams
Enforce adherence to internal processes and drive accountability across delivery teams
Continuously improve workflows, templates, and systems to increase efficiency and clarity
What Success Looks Like
Leadership has real-time visibility into capacity, utilization, and project health
Time tracking is consistent, accurate, and not a manual chase
Project plans are clean, structured, and up to date across all accounts
Risks are identified early and proactively, not reactively
Delivery teams are operating with clear structure and accountability
About You - Desired Qualifications
3–6+ years of experience in project operations, project coordination, or PMO roles (agency or SaaS preferred)
Strong experience managing resource planning, utilization tracking, and reporting
Advanced proficiency in project management tools (Teamwork, Asana, ClickUp, or similar)
Strong skills in Google Sheets or Excel (formulas, reporting, dashboards)
Highly detail-oriented — you catch gaps others miss
Comfortable holding teams accountable and following up persistently
Self-motivated and able to operate independently in a fast-paced, remote environment
Strong written and verbal communication skills in English
Nice to Have (Preferred Candidate Experience)
Experience working in a HubSpot partner agency or similar professional services environment
Familiarity with billable utilization models
Experience improving or implementing operational processes at scale
Apply To This Job