Project Field Service Specialist

Mosaic, a part of Acosta Group, is a leading North American integrated marketing agency specializing in experiential marketing and field marketing. The Project Field Service Specialist is responsible for managing relationships with kiosk host sites, ensuring compliance and support for client programs while conducting outreach and evaluations.ResponsibilitiesConduct outreach, recruitment, and relationship management with kiosk host sites through cold calling, site visits, and ongoing engagementEvaluate, recruit, and onboard eligible host sites in support of product stewardship programs (EX: medication, sharps, inhaler)Coordinate kiosk installations with vendors and host sites, ensuring compliance with safety protocols and program requirementsPerform functional inspections, audits, troubleshooting, and ongoing support of kiosk host sitesManage take-back events and oversee on-site personnelOrient and support kiosk host site managers, including representatives from law enforcement, pharmacies, medical offices, clinics, and hospitalsDistribute and support mail-back materials and stations as neededProvide marketing and informational materials (flyers, posters, signage, POS materials) to current and prospective sitesEnsure all required documentation is complete, accurate, and compliantCapture and report program data to support internal and external reporting requirementsProvide regular progress updates to meet project objectives and timelinesOvernight travel. Could be extensive, including overnight stays (up to 3–4 nights per week) for weeks at a timeSkillsOutgoing, energetic, and comfortable engaging with individuals and groupsAbility to understand and comply with DEA, state, and local regulations related to kiosk, take-back, and mail-back programsStrong judgment to assess host site eligibility and ensure program complianceProven ability to close interested sites and convert them into active kiosk hostsSelf-motivated, independent contributor who also works well as part of a teamAbility to stand for extended periods (up to 8 hours)Reliable transportation and willingness to travel extensivelyFluent in written and verbal English communicationProficiency with Microsoft OfficeWillingness to adhere to health and safety guidelines, including use of provided PPEHepatitis B vaccination requiredThis position requires candidates to be fully vaccinated against COVID-19 prior to the start date of the position, as defined by local and state governing bodies or the Centers for Disease Control and Prevention (CDC)Previous experience in technical, sales, outreach, or ambassador roles preferred but not requiredBenefitsMedical, Dental, Vision, and TelehealthBasic Life Insurance and AD&DVoluntary Life InsuranceShort Term and Long Term DisabilityFlexible Spending AccountHealth Reimbursement Account401(k) matchLegal InsurancePet InsuranceEmployee Assistance ProgramEmployee Discount ProgramTuition Assistance PlanPaid Time Off and Company Paid HolidaysCompany OverviewAcosta brings simplicity to retail sales. It was founded in 1927, and is headquartered in Jacksonville, Florida, USA, with a workforce of 10001+ employees. Its website is https://www.acosta.com.



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