Product Support Tier 3 Engineer NAM

Welcome to the future of cloud networking and security! Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeem, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $25 billion by 2027.This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it!We are looking for a customer-focused and intelligent Product Support T3 Engineer to join our NA team. In this role, you will be engaging with our customers during the post-sales process as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship and to take part in making the Future of SD-WAN. Today.This REMOTE position is open to candidates based in the United States and Canada.Responsibilities: Own and manage customer issues and see problems through to resolution, this will include troubleshoot and identify solutions to resolve customer issues.Mentoring support engineers across the Cato Support Organization. Contribute to the ever-expanding Knowledge articles on an on-going basesAct as a customer advocate working directly with other Cato Departments, this includes engineering, CS/PS and Product Management on customer issues.Be a focal point for the customer’s need as part of the Standard and Designated Support Engineer programs, by deeply understanding their business and aligning their needs with Cato’s solution.Act as trusted advisor to all Cato Customers and as such gain a deep understanding of their business whilst aligning their needs with our solutionsTrack & monitor customer status and identify both areas of concern and growth opportunitiesBe a part of building, improving and expanding Cato’s Global Support ServicesEnsuring keep Cato values are kept by keeping a positive and “can-do” attitude.Requirements:Experienced Support Engineer (tier 3-4) background from web/network/information - Security companies - RequiredStrong computer skills with an emphasis on Networking, TCP/IP, Firewalls and proxy servers - RequiredGreat troubleshooting abilities and passion to dive into complicated technical problems in real production environments - RequiredExperience working with a Cloud, SaaS technology providerFamiliarity with VPNs, IPSec, security protocols and standardsExcellent oral and written communication skills with a passion for working with customersAbility to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projectsAbility to work effectively and thrive in a fast paced environmentAbility to work with a globally dispersed, cross cultural teamAs an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.Originally posted on Himalayas

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