Product Operations Specialist

Kikoff is a FinTech unicorn dedicated to providing affordable financial tools for consumers. The Product Operations Specialist will support the company's product experiences through operational tasks, user research, and collaboration with cross-functional teams to enhance product quality and customer experience.ResponsibilitiesPerform daily/weekly/monthly business critical operational tasks with high accuracy and consistencySupport user research and interviews to help scope early product ideas and identify opportunities for improvementReview and troubleshoot escalated customer issues, perform bug-bashing with product team, and dogfooding to uncover root causes and collaborating with Product/Engineering to ensure issues are resolved and product quality improvesSupport Product, Engineering, and CX teams during product releases, ensuring smooth communication, quality checks, and validation support as neededDocument issues clearly and maintain organized operational workflows, contributing to shared team knowledge and repeatable processesSkills0–1 years of experience in operations, tech, customer support, product, or similar environments (internships, projects, or coursework welcome)Strong attention to detail and comfort performing accuracy-dependent, repeatable tasksExperience identifying or diagnosing issues using structured problem-solving approachesStrong written communication skills for documenting issues and collaborating with cross-functional partnersOrganized, reliable, and comfortable owning day-to-day responsibilities that keep products and processes running smoothlyCuriosity for how products work under the hood and eagerness to learn technical debugging basicsBasic programming experience (SQL, Python, etc)Company OverviewKikoff provides credit building services through secured cards and rent reporting. It was founded in 2019, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://kikoff.com/.Company H1B SponsorshipKikoff has a track record of offering H1B sponsorships, with 16 in 2025, 8 in 2024, 5 in 2023, 2 in 2022, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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