Product Expert, Customer Support (San Francisco, CA)

Omni is an AI analytics platform that transforms company data into a trusted source for AI. They are seeking a Product Expert to provide exceptional technical support to customers, helping them navigate the product and solve data problems while advocating for their needs.ResponsibilitiesBecome a deep expert in the Omni product & best practicesAssist Omni’s customers, potential customers, and partners via Slack, acting as the frontline as users navigate the productProvide proactive, positive, above-and-beyond technical support, digging deeper to find creative solutions that go beyond the surface of the questions being askedStay up to date on the latest product improvements & roadmapGive voice to customer needs in internal discussions with Product and EngineeringPartner with Solutions Engineering to identify trends and proactively recommend product and tooling solutions to improve customer experienceShare deep knowledge of actual usage cross-functionally to inform how we develop and market our productSurface feature requests and reproduce and report bugs reported by Omni usersContribute to our community site, sharing design patterns, solutions, and troubleshooting guides to enable self-serviceCreate delightful experiences for our customersBuild trust-filled advisory relationships, and find ways to make data teams more successfulSkillsStrong communication skills, both written and oralDesire to work directly with customers on a daily basisPassionate about working with and talking about dataStrong SQL skills; knowledge of SQL for analytics1+ years experience in data analytics and/or business intelligence preferredBenefitsHealth, dental, and vision insurance401(k) PlanUnlimited PTOCompany OverviewOmni is a business intelligence platform that combines the reliability of a unified data model with the flexibility of SQL. It was founded in 2022, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://omni.co.



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