Process Engineer
Position Overview:
As a Process Engineer, you will play a critical role in designing, optimizing, and enforcing standardized workflows across multiple operational divisions.This role is highly analytical and requires strong ownership of end-to-end process improvement initiatives.
Work Schedule and Arrangement: Nightshift
Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu
Key Responsibilities:
Workflow Engineering and Optimization
Map, analyze, and optimize operational workflows across administrative, medical, and portfolio management functions
Identify inefficiencies and redesign processes to improve speed, accuracy, and scalability
Standard Work and SOP Implementation
Develop, document, and enforce standard operating procedures (SOPs)
Ensure adherence to standardized processes to achieve consistent, defect-free output
Throughput and Performance Management
Monitor operational KPIs on a weekly basis
Identify bottlenecks and implement improvements to maximize throughput and reduce variance
System Integration and Project Execution
Support system migrations and backend operational integrations
Ensure seamless coordination across platforms and cross-functional teams
Root Cause Analysis and Continuous Improvement
Conduct structured root cause analysis on operational inefficiencies
Perform regular reviews to evaluate process improvements and their impact on scalability and performance
Requirements:
Bachelor’s degree in Engineering (Industrial Engineering or Electronics & Communication Engineering preferred)
3+ years of experience in process engineering, BPO operations, or continuous improvement roles
Strong knowledge of Lean Six Sigma methodologies (Green Belt or Black Belt preferred)
PMP certification is an advantage
Strong analytical and problem-solving skills
Proficiency in workflow mapping tools (e.g., Visio, Lucidchart)
Ability to work independently in a high-performance, results-driven environment
Strong communication and stakeholder management skills
Salary and monetary benefits (in PHP):
Monthly salary: 18,000 PHP – 32,000 PHP
Quarterly performance bonus: Up to 25,000 PHP
Perks and other benefits:
Paid Training Period
All national Philippines and USA holidays are observed
Paid time off—public holidays, vacation, and personal time off
Robust and effective Government Benefits Administration
Lactation breaks (for breastfeeding moms)
Discounted optical services with our partner clinic
Free lunch/dinner and unlimited coffee and ice cream daily (for onsite employees)
Free Health insurance with one (1) free dependent
Free Life insurance
Free Accident insurance
Relocation allowance for new hires (from outside Cebu)
Company-sponsored outings
Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
Our Recruitment Process:
Candidate Application Form
General Assessment & Video Interview
Follow up Phone Screening
Technical Interview
Reference Check
Job Offer
Training
Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower.
PRO TIP: prepare for that interview and impress the hiring managers!
For more information about our company, visit our website: www.medspecialized.com
As a Process Engineer, you will play a critical role in designing, optimizing, and enforcing standardized workflows across multiple operational divisions.This role is highly analytical and requires strong ownership of end-to-end process improvement initiatives.
Work Schedule and Arrangement: Nightshift
Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu
Key Responsibilities:
Workflow Engineering and Optimization
Map, analyze, and optimize operational workflows across administrative, medical, and portfolio management functions
Identify inefficiencies and redesign processes to improve speed, accuracy, and scalability
Standard Work and SOP Implementation
Develop, document, and enforce standard operating procedures (SOPs)
Ensure adherence to standardized processes to achieve consistent, defect-free output
Throughput and Performance Management
Monitor operational KPIs on a weekly basis
Identify bottlenecks and implement improvements to maximize throughput and reduce variance
System Integration and Project Execution
Support system migrations and backend operational integrations
Ensure seamless coordination across platforms and cross-functional teams
Root Cause Analysis and Continuous Improvement
Conduct structured root cause analysis on operational inefficiencies
Perform regular reviews to evaluate process improvements and their impact on scalability and performance
Requirements:
Bachelor’s degree in Engineering (Industrial Engineering or Electronics & Communication Engineering preferred)
3+ years of experience in process engineering, BPO operations, or continuous improvement roles
Strong knowledge of Lean Six Sigma methodologies (Green Belt or Black Belt preferred)
PMP certification is an advantage
Strong analytical and problem-solving skills
Proficiency in workflow mapping tools (e.g., Visio, Lucidchart)
Ability to work independently in a high-performance, results-driven environment
Strong communication and stakeholder management skills
Salary and monetary benefits (in PHP):
Monthly salary: 18,000 PHP – 32,000 PHP
Quarterly performance bonus: Up to 25,000 PHP
Perks and other benefits:
Paid Training Period
All national Philippines and USA holidays are observed
Paid time off—public holidays, vacation, and personal time off
Robust and effective Government Benefits Administration
Lactation breaks (for breastfeeding moms)
Discounted optical services with our partner clinic
Free lunch/dinner and unlimited coffee and ice cream daily (for onsite employees)
Free Health insurance with one (1) free dependent
Free Life insurance
Free Accident insurance
Relocation allowance for new hires (from outside Cebu)
Company-sponsored outings
Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
Our Recruitment Process:
Candidate Application Form
General Assessment & Video Interview
Follow up Phone Screening
Technical Interview
Reference Check
Job Offer
Training
Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower.
PRO TIP: prepare for that interview and impress the hiring managers!
For more information about our company, visit our website: www.medspecialized.com