Principal ServiceNow Developer (US Remote Available) - 32511
About the position Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back. We are seeking a dynamic Software Developer/Architect with strong ServiceNow development skills. You will be responsible for the overall ServiceNow platform at Splunk. You will help develop software development practices in improving the platform, while helping to understand and communicate how to achieve business outcomes leveraging the ServiceNow platform's capabilities. You will also have influence on product integrations and design with an impact on our customer value. Responsibilities • Participates in cross functional planning while providing guidance on ServiceNow best practices and standards • Help translate business requirements into platform solution options to meeting business objectives • Provides technical development guidance to more junior members of the team • Provides application software development services and technical leadership support • Develops program logic for new applications or analyzes and modifies logic in existing applications • Designs, codes, tests, debugs, documents, implements and maintains software applications • Analyzes requirements, and maintains, tests and integrates application components • Ensures that system improvements are successfully implemented • Handles incidents per published SLAs, ensures system stability by leading required maintenance schedule, and addresses system issues impacting SLAs • Implement ServiceNow workflows that integrate with external web services (API Webhooks) • Designs and develops a workflow framework that can be applied to many workflows, and continuing to seek new opportunities to improve our current manual processes • Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution • Define the services that ServiceNow delivers and gets alignment with customers on service definitions, SLAs and critical metrics • Maintain a ServiceNow roadmap that plans out investments in system maintenance, upgrade schedule, system improvements and additions to the ServiceNow ecosystem that aligns with the longer term goals and objectives of IT and SNOW's customers Requirements • 12+ years of overall IT and ITSM experience • 8+ years' experience developing on the ServiceNow platform • Experience in HTML, CSS, Javascript, AJAX • Experience of one popular web framework - React, AngularJS • Understanding of how to work with DOM • Ability to develop web services and host on a micro service framework • Understand and abide by RESTful API guidelines • Follow standard methodologies of software development - logging, unit testing, code reviews etc. • ServiceNow Experience should include scripting, platform configuration, design, and deployment • Custom application development on the ServiceNow platform including Custom UI Pages and content in the CMS • Experience managing CMDB • Experience with patching and upgrades • Excellent communication skills Nice-to-haves • Experience MySQL / SQL Server & NoSQL / Relationship DB Integration experience (SOAP, REST, and JSON as well as JDBC and file imports) • Experience implementing systems using the Agile/Scrum methodology • Administration of a ServiceNow instance • ServiceNow Certified Systems Administration (CSA) certification • Certified Implementation Specialist certification in one of the OOTB ServiceNow modules (ITSM, ITBM, ITOM, etc.) • ServiceNow Certified Application Developer certification • ServiceNow Service Portal micro-certifications • Experience with working or developing with JavaScript - HTML5, Jelly, jQuery and AngularJS Benefits • Medical, dental, vision insurance • 401(k) plan and match • Paid time off • Incentive compensation • Equity or long-term cash awards • Flexibility and choice in working arrangement including remote and/or in-office roles Apply tot his job