Principal Business Systems Analyst, Salesforce Virtual
About the position Principal Business Systems Analyst The Principal Business Systems Analyst - Salesforce is responsible for coordinating with vendors, partners, architects, project management and Providence leadership to facilitate complex cross-departmental and company-wide requirement gathering activities and consulting on complicated system implementations, integrations and upgrades supporting various types of initiatives for all departments within Providence Health Plan. Salesforce expertise is central to this role, including the ability to guide teams through Salesforce-specific implementations, integrations, and optimizations. The Principal Business Systems Analyst is expected to stay current with Salesforce platform capabilities and apply them to meet evolving business needs. Utilizing SMART criteria and balancing productive skepticism with scrutiny, the Principal Business Systems Analyst will continuously provide active mentorship to other caregivers on how to analyze current and proposed processes, document deltas, validate against organizational goals and roadmaps, provide project management services, troubleshoot complex reports/extracts, mentor teams and individuals in the formation and processing of well-formed user stories in Azure DevOps, collect / organize / document user feedback, make adjustments to timelines as well as organize / drive the creation of best practices for process workflows, mapping documents, batch job documentation, change requests, SQL queries, use cases, mockups, acceptance criteria and SharePoint pages. The Principal Business Systems Analyst will collaborate closely with Quality Assurance Engineers, taking the lead when required, in the creation of test plans, test scripts, test data, communication plans, bugs, and report outs. The Principal Business Systems Analyst will perform duties as a member of an agile team where they will be responsible for both organizing and mentoring any IS agile team (including their own) around team agreements, standards, and approaches to ensure all teams successfully complete all commitments each sprint. They additionally act as a role model and proactively advocate for ensuring that teams continuously work to improve velocity and quality each sprint. On-call and after-hours support duties may be required with this position. All IS caregivers are expected to possess an understanding of Providence Health Plan and the Information Services departmental goals, strategies, and roadmap. Providence Health Plan caregivers are not simply valued – they’re invaluable. Join our team at Providence Health Plan Partners and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Providence Health Plan supports 100% virtual work for residents located in the following States: Washington Oregon California Responsibilities • coordinating with vendors, partners, architects, project management and Providence leadership to facilitate complex cross-departmental and company-wide requirement gathering activities • consulting on complicated system implementations, integrations and upgrades supporting various types of initiatives for all departments within Providence Health Plan • guide teams through Salesforce-specific implementations, integrations, and optimizations • stay current with Salesforce platform capabilities and apply them to meet evolving business needs • provide active mentorship to other caregivers on how to analyze current and proposed processes, document deltas, validate against organizational goals and roadmaps • provide project management services • troubleshoot complex reports/extracts • mentor teams and individuals in the formation and processing of well-formed user stories in Azure DevOps • collect / organize / document user feedback • make adjustments to timelines • organize / drive the creation of best practices for process workflows, mapping documents, batch job documentation, change requests, SQL queries, use cases, mockups, acceptance criteria and SharePoint pages • collaborate closely with Quality Assurance Engineers, taking the lead when required, in the creation of test plans, test scripts, test data, communication plans, bugs, and report outs • organizing and mentoring any IS agile team (including their own) around team agreements, standards, and approaches to ensure all teams successfully complete all commitments each sprint • act as a role model and proactively advocate for ensuring that teams continuously work to improve velocity and quality each sprint Requirements • Associate's Degree -OR- a combination of equivalent education and work experience Nice-to-haves • 3 or more years of experience working as a business systems analyst on an agile delivery team • Facets experience • Microsoft SQL Server experience • Demonstrated experience working with healthcare regulations such as HIPPA, HITECH, and CMS Guidelines • Demonstrated experience assessing existing processes and identifying opportunities for improvement • Demonstrated experience communicating effectively and translating business needs into technical requirements • Demonstrated experience working with Salesforce architecture, data models, workflows, and integrations as they relate to designing scalable solutions • Demonstrated experience working with systems that integrate with Salesforce (such as EHRs, billing platforms, or other third party applications) • Demonstrated experience creating and managing Salesforce user roles and profiles • IIBA certification • Demonstrated experience taking leadership addressing system related issues • Demonstrated experience using LEAN techniques in analyzing requirements for potential automation Benefits • Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. • We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. 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