Premium Billing Specialist

Western National Insurance Group is a private mutual insurance company with over 120 years of experience in property-and-casualty insurance. They are seeking a Premium Billing Specialist who will be responsible for processing customer payments, conducting daily reconciliations, and collaborating with various teams to ensure efficient operations.ResponsibilitiesProcesses payments received from policyholders and agentsResearches and corrects payment application errorsConducts daily reconciliation of account receivable receipts with bank deposits for various payment typesMaintains unclaimed property records to ensure compliance with various state requirementsDocuments procedures and assists in trainingManages collection process to ensure timely collection of outstanding balancesPerforms duties and activities covered by specific instructions, standard practices, and established procedures that generally require some interpretationGathers input and makes recommendations to solve problems of moderate complexityDeals with moderately complex problems that must be broken down into manageable piecesSees relationships between problem components and prioritizes themUtilizes available resources to find solutionsConsistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolvedPerforms special projects and other duties as assignedSkillsDemonstrated understanding of accounts receivable processAbility to handle multiple prioritiesAccurate and strong attention to detailDemonstrate ability to thrive in ambiguous situations, remaining flexible and adaptable while confidently navigating uncertainty and shifting prioritiesAbility to work effectively with staff from all levels in the organizationGood organizational, time management, and prioritization skillsAbility to meet deadlines and maintain confidentialityGood verbal, written, and interpersonal communication skillsAbility to use good judgment and be flexibleAbility to work independentlyHigh school diploma or equivalent is requested; two-year degree in related field or experience in lieu of degree is acceptedProficient use of various core systems, office and computer equipment, and software packagesPrevious experience working in a billing departmentPrior customer service experienceAt least one year of property-and-casualty experienceBenefitsMedical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)Wellbeing Program, including onsite fitness studioPaid Time Off – including holiday, vacation, and volunteer100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)Paid parental leaveBonus opportunitiesCompany OverviewWestern National Insurance provides insurance products and services to individuals and businesses. It was founded in 1900, and is headquartered in Edina, Missouri, USA, with a workforce of 501-1000 employees. Its website is https://wnins.com.



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