POS Account Analyst - A

The nation's leading administrator of long term care insurance services is looking for YOU. This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative. WE ARE THE KIND OF EMPLOYER YOU DESERVE. illumifin is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary long term care databases. This position is responsible for processing all activities in the Policy Owner Services department in a timely manner utilizing extensive knowledge of policy rules, procedures and operations for several clients. Hours of operation are Mon-Fri 7:30-4:30p CST. POS ACCOUNT ANALYST RESPONSIBILITIES Receiving heavy inbound phone calls from policy holders. Assisting with policy questions such as, benefits, filling claims, and rate increases. Responsible for working the message center, handling unapplied cash, processing policy and billing changes and refund and returned checks, invoicing, reconciling group bills, completing the dunning process and working all new incoming mail. Process inflation and Rate Increase offers, Rate Quotes, invoicing, terminations, servicing agent changes, Multi-life group set-up & Collection calls, Assist in Call Center overflow and process department reports. Research and respond to escalated requests. Assist with training new and existing team members. Communicate daily with various internal departments. Communicate with external client contacts and participate in client conference calls/meetings. Contact enrollees to obtain missing information, explain procedures answer questions, and other inquiries, as needed. Contact insurance brokers and agents of individual business. Partner with DST team to ensure procedures are being followed. Other duties as assigned.