Plaza Lane Specialist
Job Overview
Under general supervision of the Parking Operations Shift Supervisor, provides excellent customer service in the parking control plaza lanes while managing operations by quickly resolving any service issues to prevent operational delays and disruptions.
What you will be doing:
Direct oversight of the daily operations at the parking plaza lanes to ensure smooth traffic flow and efficient use of plaza lanes.
Delivers exceptional customer service to ensure a seamless guest experience.
Ensures quality customer care by quickly responding and resolving customer service-related issues related to payments, parking fees, or general complaints.
Processes and issues in lane Insufficient Fund (ISF) receipts for customers who are unable to pay.
Conducts daily physical inspections of all plaza entry and exit lane cleanliness, equipment, and associated infrastructure, including but not limited to parking control systems, credit card readers, barrier arms, crash attenuators, and communication devices.
Coordinates with the Support Center for lane closures related to safety issues, equipment servicing, or other general maintenance activities.
Provides preventive maintenance and minor repairs of Parking Control System and/or plaza lane equipment.
Stocks and maintains an adequate level of parking control tickets and other operational supplies.
Provides first-line decisions on exceptions to standard operating procedures within delegated limits, including class changes and fee adjustments.
Keeps shift supervisor apprised of changing conditions related to, traffic conditions, throughput or related issues that could impact operations.
Assist the Environmental Affairs Department in performing field observations of Airport activities with respect to potential environmental issues. Notifies the Environmental Affairs Department of any observation that may have an environmental impact.
Performs other related duties as assigned.
What you need:
Completion of high school curriculum or equivalent
Two (2) years of experience in a customer service environment
Possession of a valid Class C driver's license.
Knowledge of parking control systems
Any equivalent combination of education and/or experience may be substituted for the above.
Ability to resolve guest complaints and other service failures.
Ability to speak clearly, using proper grammar in person, by two-way radio, and on the telephone.
Ability to make basic mathematical computations such as addition and subtraction.
Ability to evaluate the expected outcomes of potential solutions and use appropriate strategies for reaching decisions.
Ability to determine when it is appropriate to make decisions independently.
Ability to identify and recommend improvements to processes and procedures.
Ability to manage multiple assignments/tasks simultaneously successfully.
Ability to operate modern office equipment such as personal computer, calculator, copier, etc.
Ability to prepare and maintain reports with accuracy.
Ability to work rotating and flexible hours and shift assignments and to report to work on short notice.
What we desire:
Knowledge of Parking Operations policies and procedures.
Experience utilizing Microsoft, including Outlook and Word.
About Us
We are Dallas Fort Worth International (DFW) Airport-one of the most successful airports in the world by any definition. We are recognized for our innovation, leadership, drive for excellence and talented employees.
Our success is made possible because of the diverse talents of over 2,100 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We are looking for the best talent to join us and help reimagine what an airport can be.
Bring your talents to DFW. Live and work with purpose.
Apply Now
Under general supervision of the Parking Operations Shift Supervisor, provides excellent customer service in the parking control plaza lanes while managing operations by quickly resolving any service issues to prevent operational delays and disruptions.
What you will be doing:
Direct oversight of the daily operations at the parking plaza lanes to ensure smooth traffic flow and efficient use of plaza lanes.
Delivers exceptional customer service to ensure a seamless guest experience.
Ensures quality customer care by quickly responding and resolving customer service-related issues related to payments, parking fees, or general complaints.
Processes and issues in lane Insufficient Fund (ISF) receipts for customers who are unable to pay.
Conducts daily physical inspections of all plaza entry and exit lane cleanliness, equipment, and associated infrastructure, including but not limited to parking control systems, credit card readers, barrier arms, crash attenuators, and communication devices.
Coordinates with the Support Center for lane closures related to safety issues, equipment servicing, or other general maintenance activities.
Provides preventive maintenance and minor repairs of Parking Control System and/or plaza lane equipment.
Stocks and maintains an adequate level of parking control tickets and other operational supplies.
Provides first-line decisions on exceptions to standard operating procedures within delegated limits, including class changes and fee adjustments.
Keeps shift supervisor apprised of changing conditions related to, traffic conditions, throughput or related issues that could impact operations.
Assist the Environmental Affairs Department in performing field observations of Airport activities with respect to potential environmental issues. Notifies the Environmental Affairs Department of any observation that may have an environmental impact.
Performs other related duties as assigned.
What you need:
Completion of high school curriculum or equivalent
Two (2) years of experience in a customer service environment
Possession of a valid Class C driver's license.
Knowledge of parking control systems
Any equivalent combination of education and/or experience may be substituted for the above.
Ability to resolve guest complaints and other service failures.
Ability to speak clearly, using proper grammar in person, by two-way radio, and on the telephone.
Ability to make basic mathematical computations such as addition and subtraction.
Ability to evaluate the expected outcomes of potential solutions and use appropriate strategies for reaching decisions.
Ability to determine when it is appropriate to make decisions independently.
Ability to identify and recommend improvements to processes and procedures.
Ability to manage multiple assignments/tasks simultaneously successfully.
Ability to operate modern office equipment such as personal computer, calculator, copier, etc.
Ability to prepare and maintain reports with accuracy.
Ability to work rotating and flexible hours and shift assignments and to report to work on short notice.
What we desire:
Knowledge of Parking Operations policies and procedures.
Experience utilizing Microsoft, including Outlook and Word.
About Us
We are Dallas Fort Worth International (DFW) Airport-one of the most successful airports in the world by any definition. We are recognized for our innovation, leadership, drive for excellence and talented employees.
Our success is made possible because of the diverse talents of over 2,100 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We are looking for the best talent to join us and help reimagine what an airport can be.
Bring your talents to DFW. Live and work with purpose.
Apply Now