PL Customer Care Associate I

NJM Insurance Group is seeking a Personal Lines Customer Care Associate I to provide essential support to customers and internal personnel. This role is responsible for resolving billing, invoice, and payment-related inquiries with a high degree of professionalism and accuracy, while also processing account transactions and handling commercial lines accounts as needed. Responsibilities Assist Personal Lines customers and internal staff with billing and payment inquiries Reviews reports and customer inquiries; make account adjustments and coordinate with commercial lines underwriting and sales teams Analyze and validate credit statuses on accounts Process returned and incoming payments on delinquent policies, issues related transactions and correspondence Skills High school diploma or GED equivalent High-level relationship management skills Strong multitasking and decision-making abilities Entry Level Associate degree or higher in business, or related field 2+ years of relevant experience in a customer service Experience working with cross-functional teams or handling escalated issues Benefits 401(k) with employer match up to 8% and additional service-based contributions Health, Dental, and Vision insurance Life and Disability coverage Generous PTO Paid Sick Leave Paid parental leave in addition to state-mandated leave Discretionary bonuses Company Overview NJM (New Jersey Manufacturers) is an auto, homeowners, renters, commercial auto, umbrella and workers' compensation insurance providers. It was founded in 1913, and is headquartered in West Trenton, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is