Personal Video Teller I (Beaverton, OR)
Rivermark Community Credit Union is a progressive financial institution dedicated to transforming lives and communities. The Personal Video Teller I role involves providing exceptional service through Interactive Teller Machinery, assisting members with transactions, and utilizing consultative selling techniques to recommend products and services. Responsibilities Displays an engaging, on-screen presence, positive attitude, and effective communication style through video conferencing Assists members with a wide variety of transactions, account maintenance, and handles general inquiries and information requests Provides prompt, efficient, and accurate service to members while processing their transactions. Maintains and balances virtual cash drawer Utilizes consultative selling skills to identify member needs and make appropriate recommendations Learns and maintains technological skills for the operation of the Interactive Teller Machine (ITM) Ability to balance and prioritize a variety of tasks and member service issues Adheres to all risk mitigation processes and procedures Skills High school diploma or equivalent 1+ years financial institution or retail sales experience Ability to learn and apply new technologies, processes, and procedures in a timely manner Ability to seamlessly operate multiple computer systems simultaneously Must possess a professional demeanor and ability to effectively communicate via email and video conference Must be available to on-site from 8:45 a.m. to 5:45 p.m., Monday through Friday, for initial five weeks of training After training, must be available to work 11:05 a.m. to 8:05 p.m. Monday through Friday, including alternating Saturdays 9:15 a.m. to 6:15 p.m After 90-days, this position may become a hybrid work schedule Spanish speaking skills a plus Company Overview Rivermark Community Credit Union is leading the way with innovative technology that keeps you connected to your money anywhere, anytime. It was founded in 1951, and is headquartered in Beaverton, Oregon, USA, with a workforce of 201-500 employees. Its website is