Patient Service Representative II- MyHealth Team- Remote- Part Time Nights & Weekends
About the position
Responsibilities
• Handle incoming patient inquiries and assist patients in managing appointments and care.
• Serve as a resource and mentor for lower-level representatives.
• Address complex issues arising from incoming calls.
• Provide extraordinary customer service and problem-solving skills to enhance the patient/clinician relationship.
• Communicate effectively in both verbal and written forms to improve patient access.
Requirements
• High school diploma or equivalency certificate (e.g., GED, HiSET, TASC Test) from an accredited institution required.
• A minimum of three years in a clinical or customer service setting preferred.
• Strong technical proficiency in Microsoft Office, scheduling software, and electronic medical records systems (Epic or equivalent).
• Strong problem-solving and complex patient management skills preferred.
• Ability to communicate in a professional and appropriate manner.
• Strong interpersonal, customer service, time management, and organizational skills required.
Nice-to-haves
• Working knowledge of patient-related documents preferred.
Benefits
• Up to 8% company retirement contribution
• Generous Paid Time Off
• 10 paid holidays
• Paid professional development
• Generous health and welfare benefit package
Apply Now
Apply Now
Responsibilities
• Handle incoming patient inquiries and assist patients in managing appointments and care.
• Serve as a resource and mentor for lower-level representatives.
• Address complex issues arising from incoming calls.
• Provide extraordinary customer service and problem-solving skills to enhance the patient/clinician relationship.
• Communicate effectively in both verbal and written forms to improve patient access.
Requirements
• High school diploma or equivalency certificate (e.g., GED, HiSET, TASC Test) from an accredited institution required.
• A minimum of three years in a clinical or customer service setting preferred.
• Strong technical proficiency in Microsoft Office, scheduling software, and electronic medical records systems (Epic or equivalent).
• Strong problem-solving and complex patient management skills preferred.
• Ability to communicate in a professional and appropriate manner.
• Strong interpersonal, customer service, time management, and organizational skills required.
Nice-to-haves
• Working knowledge of patient-related documents preferred.
Benefits
• Up to 8% company retirement contribution
• Generous Paid Time Off
• 10 paid holidays
• Paid professional development
• Generous health and welfare benefit package
Apply Now
Apply Now