Patient Service Representative
Quantum Health is an independent healthcare navigation organization committed to simplifying healthcare for its members. As a Patient Service Representative, you will assist members in navigating their healthcare journey, resolving inquiries, and advocating for necessary services to enhance their healthcare experience. Responsibilities Resolve inquiries efficiently by handling inbound/outbound calls and addressing concerns in a timely manner Show empathy and support to members during difficult healthcare situations Provide clear guidance on healthcare plans, billing, and provider options Advocate for members by coordinating with providers and insurers to remove barriers to care Work collaboratively with internal teams to ensure accurate and seamless service Meet performance goals while continuously learning and developing expertise in healthcare navigation All other duties as assigned Skills High School Diploma or General Education Development (GED) equivalent required Customer-Focused Mindset: Passion for helping others and ensuring a positive experience for members Problem-Solving Skills: Ability to think critically, use available resources, and adapt to evolving challenges Strong Communication: Comfortable handling phone conversations and emails professionally and efficiently Tech Savvy: Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently Accountability & Dependability: A consistent, reliable presence with a commitment to meeting work schedule expectations and a commitment to working within Quantum Health's policies, values and ethics, and protect the sensitive data entrusted to us Growth-Oriented Attitude: Eagerness to learn, take on new challenges, and develop professionally within the healthcare industry College coursework or degree is a plus! Benefits Ability to Make a Difference Career Growth Engaging Work Culture Hybrid Work Flexibility Comprehensive Benefits Company Overview Quantum Health provides advocacy and support for employee benefits and healthcare management. It was founded in 1999, and is headquartered in Columbus, Ohio, USA, with a workforce of 1001-5000 employees. Its website is