Patient Experience Specialist
Answering phones, helping patients, using the EHR to best serve patients and the clinic
Description
Lonerock Clinic, an integrative primary care and psychiatry practice based in Eugene and Roseburg OR, is hiring a warm, organized remote receptionist to be the friendly first voice our patients hear. This is likely a remote, phone-and-computer-based role with minimal (if any) in-office time, though would be open to in-office availability in Roseburg OR.What you'll doAnswer incoming calls promptly and professionally from your home office; route messages accuratelySchedule, reschedule, and confirm patient appointments in the EHRVerify patient demographics and insurance; update records electronicallyCoordinate virtually with clinical and administrative staff on intakes, referrals, and follow-upsRespond to patient portal messages and secure emails in a timely mannerWhat we're looking forGenuinely cheerful, patient-first phone presence — calm, clear, and reassuringProficiency with an EHR (eClinicalWorks experience a plus) and strong general computer skillsStrong grasp of medical office ethics: HIPAA compliance, patient confidentiality, and respectful handling of sensitive behavioral health informationSelf-disciplined and reliable working independently; excellent time managementA private, HIPAA-appropriate home workspace with secure high-speed internet and minimal background noiseHigh school diploma required; prior medical front-office or remote reception experience preferredWhy LonerockFully remote role with a mission-driven, collaborative teamIntegrative primary care, psychiatry, and innovative treatment programsCompetitive pay and benefits, with room to growLonerock Clinic is an equal opportunity employer and prohibits discrimination and harassment of any kind. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy‑related conditions), sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other status protected by applicable law.
About the Company
Are you tired of the corporate grind and looking to make a meaningful impact on patients' lives? Join our team at Lonerock Clinic, where we prioritize patient care and a supportive work environment. We're seeking dedicated medical providers to join our integrated clinic, offering primary care, mental health services (including Ketamine and Esketamine), and lifestyle services (Botox, massage, weight loss, etc.) to adults in the Eugene, Oregon area