[PART_TIME Remote] Neolytix Looking for IT Support / IT Helpdesk
Role Snapshot:Company: WorkwarpCompensation: a competitive salaryPosition: Neolytix Looking For IT Support / IT Helpdesk / Technical Support / Remote Support -night Shift[...]Start Date: Immediate openings availableLocation: Remote  Neolytix works with private healthcare practices nationwide and provides end to end business and technology services to our clients. We are looking for an extraordinary technical support individual with passion for helping people utilize technology and educate them to fully utilize the potential for day to day applications.
Job Responsibilities
 Basic remote troubleshooting of Computer, Connectivity & 3rd party applications
 Creates documentation and self service tips for troubleshooting  publishes on SharePoint/ Intranet
 Logs in all support tickets and provides timely resolution based on agreed SLAÂs
 Provide a timely response to all customer calls and/or escalations
 Advanced setup & troubleshooting experience on Azure AD, Exchange Server associated with M365
 Familiar with Cloud PBX solutions and can manage user provisioning, queue management, policies, integration with other apps and maintenance of systems
 Installing and configuring application and operating system software and upgrades
 Provides weekly & monthly performance reports
 Available to work during US Central Hours (8 AM to 5 PM Central time) and On Call (for technical emergency  rare)
Technical Skill Set
 Cloud Computing Microsoft 365, Teams Admin, Microsoft Teams Phone connect, Azure AD, Exchange Admin
 Basic Automation using Zapier or similar tool
 Windows & Mac Troubleshooting
 Competency in Microsoft Office & Operating Systems
 Basic understanding of computer hardware, OS & network troubleshooting
 Data Export, manipulation and cleanup using Excel/ csv tools
Soft Skills
 Excellent communication & presentation skills
 Ability to communicate clearly, both written and orally in English
 Able to perform end user impact analysis, issue resolution and root cause investigation
 Ability to maintain calm, professional demeanor when under pressure
 Ability to multitask and manage a large workload
 Strong organization skills
Job Type: Full-time
Experience:
 Remote Support: 4 years (Required)
 IT Helpdesk: 4 years (Required)
 International Technical Support: 4 years (Required) Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now
Job Responsibilities
 Basic remote troubleshooting of Computer, Connectivity & 3rd party applications
 Creates documentation and self service tips for troubleshooting  publishes on SharePoint/ Intranet
 Logs in all support tickets and provides timely resolution based on agreed SLAÂs
 Provide a timely response to all customer calls and/or escalations
 Advanced setup & troubleshooting experience on Azure AD, Exchange Server associated with M365
 Familiar with Cloud PBX solutions and can manage user provisioning, queue management, policies, integration with other apps and maintenance of systems
 Installing and configuring application and operating system software and upgrades
 Provides weekly & monthly performance reports
 Available to work during US Central Hours (8 AM to 5 PM Central time) and On Call (for technical emergency  rare)
Technical Skill Set
 Cloud Computing Microsoft 365, Teams Admin, Microsoft Teams Phone connect, Azure AD, Exchange Admin
 Basic Automation using Zapier or similar tool
 Windows & Mac Troubleshooting
 Competency in Microsoft Office & Operating Systems
 Basic understanding of computer hardware, OS & network troubleshooting
 Data Export, manipulation and cleanup using Excel/ csv tools
Soft Skills
 Excellent communication & presentation skills
 Ability to communicate clearly, both written and orally in English
 Able to perform end user impact analysis, issue resolution and root cause investigation
 Ability to maintain calm, professional demeanor when under pressure
 Ability to multitask and manage a large workload
 Strong organization skills
Job Type: Full-time
Experience:
 Remote Support: 4 years (Required)
 IT Helpdesk: 4 years (Required)
 International Technical Support: 4 years (Required) Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now