Parts Specialist

e3 Diagnostics is the leading provider of audiology equipment sales and service solutions in the United States. They are seeking a Parts Specialist to maintain product data and support customers with spare parts ordering, while collaborating with cross-functional teams to enhance operational efficiency.ResponsibilitiesCollaborate effectively with all e3 field teamsMaintain product master data, including part number requests, item enrichment, pricing updates, and national account price book managementFacilitate and submit requests to proper teams for mass product and customer data updatesManage execution of yearly assortment price updatesManage and facilitate spare parts & accessory sales through website orders and email ordersHandle and monitor daily part orders to guarantee prompt deliveryAct as liaison with stakeholders regarding orders, delivery schedules, and additional requests to ensure efficient processing and customer satisfactionMaintain accurate and complete customer files within the databaseAssist with development and updating standard operating procedures (SOPs) and continuous improvement projectsAll other duties as assignedSkillsExcellent verbal and written communication skillsExcellent interpersonal and customer service skillsExcellent organizational skills and attention to detailExcellent time management skills with a proven ability to meet deadlinesStrong analytical and problem-solving skillsTeam player with a positive attitudeProficient with Microsoft Office Suite or related softwareUnderstanding of audiometers or medical devices, helpfulHigh School diploma or GED RequiredProficient in Microsoft Office Suite, including Microsoft ExcelExperience with Database Management Systems and Salesforce a plusThis role requires the successful completion of a background check, including criminal history and education verificationBachelor's degree or related experience preferredBenefitsMedical, dental, prescription, and vision insurance24/7 virtual medical careEmployee Assistance Program (EAP) for you and your family401(k) with company matchCompany-paid life insuranceSupplemental insurance options for yourself, spouse/partner, and childrenShort-term and long-term disability coveragePre-tax Health Savings Account (HSA) and Flexible Spending Accounts (FSA) for Health Care and Dependent CarePet insuranceCommuter accountsEmployee perks (including tech discounts)Company Overviewe3 Diagnostics provides audiology equipment sales and service solutions. It was founded in 1956, and is headquartered in Arlington Heights, Illinois, USA, with a workforce of 201-500 employees. Its website is https://www.e3diagnostics.com.



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