Part-Time Remote Admissions Credentials Representative

Department ADMISSIONS OPERATIONS (BL-OPER-IUBLA) Department Information The Office of Enrollment Management (OEM) serves Indiana University Bloomington by recruiting, enrolling, and serving the undergraduate population. We are deeply committed to transforming students' lives through access, engagement, and success while becoming the most innovative, strategic, and visionary enrollment management team in the nation. With a strong focus on belonging, access, and opportunity, OEM works with campus partners to make IU Bloomington the best university possible. The Office of Admissions Operations provides operational, processing, and custom systems support for undergraduate recruitment and admissions activities on the Indiana University Bloomington campus. Job Summary Department Specific Responsibilities • Maintains expertise in data entry of high school curriculum from transcripts and other sources, with particular emphasis on speed and accuracy. • Develops skill in the use of local and enterprise systems and databases (Hydrus, OnBase, SIS) to facilitate processing of transcripts and other academic materials. • Continuously monitors workflow processing queues, prioritizing and adjusting tasks as needed to meet deadlines and support initiatives. • Identifies and escalates curriculum discrepancies and processing irregularities. • Assists with other processing tasks and application review on an as-needed basis. Qualifications EDUCATION Required • High school diploma or equivalent (such as HSED or GED) WORK EXPERIENCE Required • 2 years of office work experience SKILLS Required • Excellent interpersonal and communication skills, including a customer service orientation and ability to interact and effectively communicate with a wide variety of individuals • Ability to take initiative and exert reliability, flexibility, and positive attitude while handling stressful situations and confidential information and materials • Ability to exhibit competence, patience, and tact in a fast-paced environment • A high degree of integrity, accountability, and attention to detail as problems detected in the processing workflow may impact a student's admission status • Strong organizational, multitasking, and problem-solving skills • Proficiency in computer skills including familiarity with the Windows operating system, basic software applications (e.g., Microsoft Office Suite and web browsers), advanced keyboarding skills, and an understanding of fundamental computer concepts such as email usage, internet browsing, and basic troubleshooting Working Conditions / Demands Must be able to maintain a complex operational schedule and have some flexibility in work schedule. Position requires a high degree of tolerance for stress and extended time at a computer during high volume work periods. This is a fully remote position. You will need to demonstrate technology and system access to the following: • A high speed, stable internet connection. • A quiet, private work environment. • A PC running at least Windows 10 or a Mac running Catalina. • 2 monitors (at least 14 inches each). • A full, standard-size keyboard and mouse (trackpad will not suffice). • A webcam for Zoom video conferencing. • Ability to run Cisco Secure Client VPN and connect to IUanyware. • A microphone and speakers, or a headset with an attached microphone. The position will not allow for remote work outside the state of Indiana. Additional Information This is a fully remote part-time position that will start in August 2025 with the Admissions Operations processing and systems team. Each week in August we begin onboarding a group of Admissions Credentials Representatives. Therefore, the starting date is flexible within this timeframe. Regular office hours are Monday through Friday, 8:00 AM to 5:00 PM, with the potential for extended weekday and weekend availability during peak processing periods. Work Location This is a fully remote position. However, this is subject to change in the future based on university policy and business needs. Advertised Salary The advertised pay rate is $15.00 per hour. Benefits Overview For full-time staff employees, Indiana University offers a wide array of benefits including: • Comprehensive medical and dental insurance • Health savings account with generous IU contributions • Healthcare and dependent care flexible spending accounts • Basic group life insurance paid by IU • Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance • Base retirement plan with generous IU contributions, subject to vesting • Voluntary supplemental retirement plan options • Tuition subsidy for employees and family members taking IU courses • 10 paid holidays plus a paid winter break each year • Generous paid time off plans • Paid leave for new parents and IU-sponsored volunteer events • Employee assistance program (EAP) Learn more about our benefits by reviewing the IU Benefit Programs Brochure. Job Classification Career Level: Part Time Employee FLSA: Nonexempt Job Function: Part Time Employee Job Family: Part Time Employee Click here to learn more about Indiana University's Job Framework. Posting Disclaimer This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date. If you wish to include a cover letter, you may include it with your resume when uploading attachments. Equal Employment Opportunity Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information. Campus Safety and Security The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD. Contact Us Request Support Telephone: 812-856-1234 Apply tot his job