Part-Time Customer Service Rep – Purina Animal Nutrition
Part-Time Customer Service Rep for Purina Animal Nutrition, working remotely in the Central Time Zone. Responsible for meeting customer requirements, executing order management practices, and providing exceptional customer service. Requirements • Professional and pleasant telephone skills • Effective communication skills, both written and verbal • Escalate issues timely for efficient resolution • Maintain a positive representation of the company • Advanced order management skills • Advanced understanding and knowledge of web order entry processes • Advanced knowledge and understanding of promotions, discount structures and pricing • Act as the liaison between customers, sales, supply chain and manufacturing • Own customer accounts and manage all aspects of the customer support process • Advanced knowledge and understanding of customer service standard operating procedures (SOP) • Solid knowledge of Sarbanes-Oxley (SOX) compliance • Salesforce: Proficient knowledge of Salesforce from all aspects, including account management, account maintenance, logging calls, building notes and contacts and the ability to record and manage service requests. • Identify trends related to process issues and make recommendations for process improvements Benefits • PTO • Holiday pay • Employee development programs • Prorated education assistance • 401(k) Apply tot his job