Outreach Pharmacy Specialist

Are you passionate about helping people live healthier lives while building a rewarding career? Join us as an Outreach Pharmacy Specialist, where you’ll be the trusted voice guiding members through their benefits, connecting them with the care they need, and making a real impact on their health journey. You’ll work in a supportive environment that values independence, creativity, and strong communication skills—while providing the tools you need to succeed. This role offers the opportunity to grow your expertise, contribute to meaningful health initiatives, and be part of a team that truly makes a difference. What we’re looking for: • Preference for candidates with a strong knowledge of medications and insurance • Preference for candidates within 50 miles of the Chattanooga, TN, area • Strong phone-based communication skills and ability to engage members effectively • Ability to work independently and as part of a team Schedule: Monday–Friday, 8:00 AM–4:30 PM EST Take the next step toward a career that combines purpose and growth—apply today! Job Responsibilities • Reviewing, updating, maintaining and monitoring pharmacy information disseminated to external and internal customers (as necessary). • Conducting outbound educational telephone calls regarding medication adherence to members, prescribers and pharmacists as directed. • Motivating members to become compliant by refilling their prescriptions and/or coordinating necessary communication or scheduling with providers and pharmacies. • Handling customer service inquiries and problems via the telephone. Job Qualifications Education • High School Diploma or equivalent Experience • 2 years - Experience in a retail pharmacy required • 1 year - Experience in a pharmacy setting with knowledge in medical terminology required • 1 year - Technical or operational experience required SkillsCertifications • Certified Pharmacy Technician (PTCB or NHA) required. • Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint) • Must be a team player, be organized and have the ability to handle multiple projects • Excellent oral and written communication skills • Strong interpersonal and organizational skills • Ability to work independently on multiple tasks involving critical deadlines with little or no supervision as well as part of a team • Experience in a call center or customer service environment. BBNE, Grade 07, AEP Number of Openings Available 1 Worker Type: Employee Company: VSHP Volunteer State Health Plan, Inc Applying for this job indicates your acknowledgement and understanding of the following statements: BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law. Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means. Apply tot his job