Outbound Dialer - Entry Level (NY, Staten Island)
Position Overview The Outbound Dialer Representative is responsible for validating phone numbers and accurately recording results. This is a structured, dialer-based position with no customer interaction?you will not engage in live conversations. Key Responsibilities Place outbound calls using phone numbers provided through internal systems (e.g., LexisNexis) Determine whether phone numbers are valid, invalid, or unknown Leave a standard voicemail message when required Accurately document all call outcomes in the system Meet productivity and accuracy expectations Schedule & Hours Part-time:?24 hours per week Work schedules are assigned based on business needs within the following timeframes: Weekdays: 9:00 AM ? 5:00 PM (EST) or 12:00 PM ? 8:00 PM (EST) One required weekday evening shift: 4:00 PM ? 8:00 PM (EST) Mandatory Saturday shift: 9:00 AM ? 1:00 PM (EST) Final schedule is determined after training Requirements This is a remote position Must provide your own computer or laptop with: Working camera and microphone Headset Reliable internet connection Strong attention to detail and ability to follow processes Dependable and punctual with consistent attendance Ability to adhere to company policies and Employee Handbook Work Expectations Structured, performance-based environment Personal cellphone use is limited to scheduled breaks (two 15-minute breaks and a meal period) Compensation & Training $12.00 per hour Paid training? Equal Opportunity Employer RTR Financial Services, Inc. is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Requirements ? If Remote: We require that you have your own computer/laptop with a working camera and mic, headset.??Suggested: an additional monitor for multitasking purposes ? First 3 days of training will be 9:00am- 5:00pm EST ?Monday to Wednesday. Afterwards, shadowing will be scheduled for another 9-5 day. Then the rep?s schedule is determined based on company needs and provided availability. ? Punctuality is required. ? Cellphone usage is reserved for the two fifteen- minute breaks and lunch hour. ? Must adhere to policies and procedures outlined in the RTR Employee Handbook.