[Remote] Customer Experience Associate (PST)

Note: The job is a remote job and is open to candidates in USA. Nutrafol is a pioneering company in hair wellness, dedicated to helping individuals grow into the best version of themselves. They are seeking a remote Customer Experience Associate to enhance customer experience and team efficiency by providing empathetic support and resolving customer inquiries.ResponsibilitiesAnswer customer calls and reply to email inquiries in a fast-paced environmentAct as a point of escalation for complex customer and process issuesResolve high-priority customer escalationAssist customers with navigating the Nutrafol websiteBecome an expert on our productThink quickly on your feet to customize creative solutionsPrioritize daily tasks and direct assignments to aid in maximizing efficiencyManage Ad-hoc projects as neededTake on additional responsibilities and training to improve overall customer experiencesSkills1-3 years in a customer experience-related roleProficient using platforms such as ZenDesk, Salesforce, Microsoft Office and Google Workspace productsStellar written and verbal communication skillsDemonstrated positive approach toward customersYou have a passion for understanding problems and are solution-orientedYou have a head for science as it pertains to health and wellnessYou are a self-starter with an entrepreneurial spiritYou're a people person and you truly enjoy making someone smileE-commerce or startup preferredBilingual in English/Spanish preferredBenefitsFully remote work experienceComprehensive medical, dental, and vision package, including FSA program401K with employer matchQuarterly Bonus ProgramFlexible PTOTwo company-wide wellness breaks every dayFree lunch on us every Tuesday and Thursday via Seamless/GrubhubMonthly wellness stipendMonthly internet stipendMonthly cell phone stipendAnnual learning & development stipendWellness Program, including virtual Wellness SessionsFree meditation app membership (Headspace)Free Nutrafol subscriptionPet insurance discounts and benefitsCompany OverviewNutrafol is a nutraceutical manufacturer that formulates natural, drug-free products to improve hair health. It was founded in 2014, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://www.nutrafol.com/.



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