Outbound Call Center Representative
Description:
Starting hourly rate $15.00, with unlimited monthly commission potential.
10 days of required paid training (Monday-Friday, 8AM-4:30PM)
Call center hours of operation are Monday-Sunday 7AM 9PM, actual shift will be determined at time of hire.
Competitive benefits, PTO, tuition reimbursement, and more!
Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider.
Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy.
Present a positive, professional, and high energy approach to clients, health plan members, and team members.
Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment.
Adjust... reschedule, and cancel appointments with both members and contracted providers, as requested.
Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems.
Report member complaints and escalations immediately to Member Engagement Managers.
Participate in peer side-by-side coaching as needed.
Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities.
Requirements:
A High School Diploma or equivalent is preferred.
1+ year call center experience OR 2+ years general work experience required.
Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred.
A desire to work in an efficient, results-oriented outbound call center environment.
Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy.
Good communication skills, friendly and conversational.
Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times.
Strong computer skills and the ability to use multiple systems at the same time, while making calls.
Benefits:
Medical, Dental and Vision plans, Insurance starts the 1st of each month after the start date
Bi-weekly pay with monthly commission bonus potential
401K, employee stock purchase program and tuition reimbursement
Employee discount programs
Apply Now
Starting hourly rate $15.00, with unlimited monthly commission potential.
10 days of required paid training (Monday-Friday, 8AM-4:30PM)
Call center hours of operation are Monday-Sunday 7AM 9PM, actual shift will be determined at time of hire.
Competitive benefits, PTO, tuition reimbursement, and more!
Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider.
Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy.
Present a positive, professional, and high energy approach to clients, health plan members, and team members.
Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment.
Adjust... reschedule, and cancel appointments with both members and contracted providers, as requested.
Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems.
Report member complaints and escalations immediately to Member Engagement Managers.
Participate in peer side-by-side coaching as needed.
Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities.
Requirements:
A High School Diploma or equivalent is preferred.
1+ year call center experience OR 2+ years general work experience required.
Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred.
A desire to work in an efficient, results-oriented outbound call center environment.
Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy.
Good communication skills, friendly and conversational.
Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times.
Strong computer skills and the ability to use multiple systems at the same time, while making calls.
Benefits:
Medical, Dental and Vision plans, Insurance starts the 1st of each month after the start date
Bi-weekly pay with monthly commission bonus potential
401K, employee stock purchase program and tuition reimbursement
Employee discount programs
Apply Now