Outbound Call Center Rep - Remote
About the position
The Outbound Call Center Representative at Signify Health is responsible for engaging with members of Medicare Advantage and Medicaid health plans to schedule free in-home or virtual healthcare evaluations. This remote position requires making a high volume of outbound calls, adhering to scripts, and meeting productivity and quality goals while ensuring compliance with privacy regulations.
Responsibilities
ā¢ Make an average of 50 outbound calls per hour using an automatic dialer system to schedule healthcare evaluations.
,
ā¢ Follow 20+ approved scripts to ensure members understand the terms and respond to rebuttals professionally.
,
ā¢ Present a positive and high-energy approach to clients and team members.
,
ā¢ Meet daily departmental goals, including 300-400 outbound dials and 24 appointments set per day.
,
ā¢ Adjust, reschedule, and cancel appointments as requested by members and providers.
,
ā¢ Monitor performance results using designated reporting systems.
,
ā¢ Report member complaints and escalations to Member Engagement Managers immediately.
,
ā¢ Participate in peer coaching as needed.
,
ā¢ Follow HIPAA and other security guidelines when handling protected health information.
Requirements
ā¢ High school diploma or equivalent.
,
ā¢ Strong communication skills, both verbal and written.
,
ā¢ Ability to work in a fast-paced environment and meet performance goals.
,
ā¢ Experience in a call center or customer service role is preferred.
Nice-to-haves
ā¢ Experience with Medicare or Medicaid health plans.
,
ā¢ Familiarity with HIPAA regulations.
Benefits
ā¢ Competitive hourly rate with unlimited commission potential.
,
ā¢ Paid training for 10 days.
,
ā¢ Paid time off (PTO).
,
ā¢ Tuition reimbursement.
,
ā¢ Flexible work-from-home options.
Apply Now
The Outbound Call Center Representative at Signify Health is responsible for engaging with members of Medicare Advantage and Medicaid health plans to schedule free in-home or virtual healthcare evaluations. This remote position requires making a high volume of outbound calls, adhering to scripts, and meeting productivity and quality goals while ensuring compliance with privacy regulations.
Responsibilities
ā¢ Make an average of 50 outbound calls per hour using an automatic dialer system to schedule healthcare evaluations.
,
ā¢ Follow 20+ approved scripts to ensure members understand the terms and respond to rebuttals professionally.
,
ā¢ Present a positive and high-energy approach to clients and team members.
,
ā¢ Meet daily departmental goals, including 300-400 outbound dials and 24 appointments set per day.
,
ā¢ Adjust, reschedule, and cancel appointments as requested by members and providers.
,
ā¢ Monitor performance results using designated reporting systems.
,
ā¢ Report member complaints and escalations to Member Engagement Managers immediately.
,
ā¢ Participate in peer coaching as needed.
,
ā¢ Follow HIPAA and other security guidelines when handling protected health information.
Requirements
ā¢ High school diploma or equivalent.
,
ā¢ Strong communication skills, both verbal and written.
,
ā¢ Ability to work in a fast-paced environment and meet performance goals.
,
ā¢ Experience in a call center or customer service role is preferred.
Nice-to-haves
ā¢ Experience with Medicare or Medicaid health plans.
,
ā¢ Familiarity with HIPAA regulations.
Benefits
ā¢ Competitive hourly rate with unlimited commission potential.
,
ā¢ Paid training for 10 days.
,
ā¢ Paid time off (PTO).
,
ā¢ Tuition reimbursement.
,
ā¢ Flexible work-from-home options.
Apply Now