Organizational Development Specialist (Dental Billing Training)
Organizational Development Specialist (Dental Billing Training) Remote | Full-Time We're hiring an Organizational Development Specialist to train and develop new dental billing agents through a structured, compliance-focused onboarding program. You will train up to 50 agents per month, ensure full SOP mastery, and catch performance issues early to support long-term success. What You'll Do: • Lead live training in eligibility, claims, AR, payment posting, software systems, and communication standards. • Validate readiness using scenarios, accuracy checks, and real-work samples. • Audit trainee work for accuracy and compliance; provide documented coaching. • Create/update training videos, SOPs, and training materials. • Maintain agent accounts in LearnWorlds and HIPAA portals. • Send daily reports on trainee progress, QA findings, and any concerns. • Collaborate with HR, BOS, and Operations to align training with production needs. • Support advanced training for Supervisors and RCMs. What You Bring: • 5+ years in training, QA, and dental billing. • Strong knowledge of eligibility, claims, AR, payment posting. • Experience with dental PMS: Dentrix, Open Dental, Eaglesoft, Thrive Cloud, etc. • Strong communication, documentation, and coaching skills. • Ability to enforce SOPs, identify behavioral red flags, and ensure compliance. Success Looks Like: • High trainee accuracy and SOP mastery. • Reduced errors and escalations. • Faster, consistent time-to-readiness. • Smooth transitions to BOS and stable long-term performance. Apply tot his job