Order Management Representative 1 - Remote
About the position At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world. The Order Management Representative 1 coordinates the organization's supply chain and oversees logistics in support of the order fulfillment function. Responsibilities • Ensures that customer orders are appropriately entered into the order management system. • Measures product demand or prepares forecasts based on pending or historical orders and develops purchasing, inventory, or production plans to ensure that orders can be fulfilled. • Seeks to maximize sales/revenue while minimizing cost/waste. • May confirm details and availability of large, complex, or custom orders. • May contact customers regarding backordered orders or orders that cannot be fulfilled. • Provides customer services relating to sales, sales promotions, installations and communications. • Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. • Develops organization-wide initiatives to proactively inform and educate customers. • Develops improvement plans in response to customer surveys. Requirements • Requires knowledge and skills gained through formal training or considerable work experience. • Works within established procedures with a moderate degree of supervision. • Requires established skills to perform a range of day-to-day activities. • Understands how the assigned duties relate to others in the team and how the team integrates with other teams. • Has no supervisory responsibilities; manages own workload. • Solves routine problems without supervisory approval; evaluates and selects solutions from established options. • Impacts own team through the accuracy and quality of work; follows procedures and receives regular supervision. Benefits • Health, dental and vision insurance coverage. • Unlimited Paid Time Off. • 401K plan with a 6% company match and no vesting period. • Health Savings Accounts for healthcare expenses. • Flexible Spending Accounts for healthcare and/or dependent daycare expenses. • Short-Term and Long-Term Disability Insurance paid for by Allegion. • Term life coverage with the option to purchase supplemental coverage. • Tuition Reimbursement. • Voluntary Wellness Program with rewards. • Employee Discounts through Perks at Work. • Community involvement and opportunities to give back. • Opportunities to leverage unique strengths through CliftonStrengths assessment & coaching. Apply tot his job