Operations Team Lead (Vehicle Repossession Paperwork, Titles, and Insurance Claims) - Hybrid

Overview: This is a Team Lead position (no direct reports) and is a fantastic career stepping stone for those interested in becoming a people leader/manager. Provides work leadership within the Repo & Remarketing area of Consumer Default Servicing, specifically Vehicle Repossession paperwork, Titles, and Insurance Claims. Performs highly specialized duties within the work team, requiring knowledge of the products, regulations, and policies pertaining to this area of the Bank. Primary Responsibilities: Monitor and assign workflow. Lead business unit work teams with responsibility for multiple product lines. Document team processes, make recommendations for improvement, provide on the job training, and research and resolve highly specialized and/or sensitive issues for the work team. Liaise with first line risk and second line of defense personnel with respect to customer issues. Research and resolve complex internal and external customer issues. Serve as department lead for special projects impacting the work team. Provide reporting to work team leadership and prepare monthly departmental reporting for management. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Promote an environment that supports diversity and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities: Works under minimal supervision. Internal contacts include unit management and other division personnel. External contacts include attorneys, customers, vendors, and outside agencies. Supervisory/Managerial Responsibilities: Allocates work as a Team Leader to a group of about 5-10 associates. May check on completion/quality. Education and Experience Required: A combined total of 3 years of higher education and/or relevant work experience in vehicle titling and/or bank operations environment. Education and Experience Preferred: Prior working experience with vehicle titles, such as DMV employees, car dealerships, vehicle auctions, etc. Demonstrated work leadership skills (team leads/supervisors, work coordinators, trainers, special projects, etc.) Administrative/operations experience, such as processing paperwork behind the scenes. Excellent customer service skills with the ability to use tact and diplomacy. Strong knowledge of relevant spreadsheet, word processing, and presentation software, as well as departmental systems. Excellent oral and written communication skills. Strong knowledge of departmental systems, documents and procedures. Office Location/Working Model: This is a hybrid position requiring some in-office days each week. Eligible candidates must live within commuting distance to 475 Crosspoint Parkway, Getzville, NY 14068. Standard Working Hours: Monday-Friday, 8:00am-4:30pm. This position is eligible for overtime and will be issued based upon business need. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Getzville, New York, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the diverse communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in diverse talents and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at [email protected] for assistance. M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.

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