Operations Manager – Medicaid PBM Services
Job Description: • Oversee daily operations across call center, provider relations, mail services, drug rebate, and clinical support functions. • Serve as primary liaison with State Medicaid stakeholders. • Ensure service delivery meets contractual, operational, and compliance requirements. • Coordinate with technical teams on system support, issue resolution, and release management. • Support operational reporting, data exchanges, and audits. • Monitor performance metrics and implement improvements as needed. • Lead and support operational change initiatives. Requirements: • Minimum of 4 years’ experience leading operational teams in Medicaid, PBM, or healthcare environments. • Strong customer-facing operations leadership. • Experience with healthcare systems, data exchanges, and service delivery. • Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook). • Understanding of SDLC (Software Development Life Cycle) processes. • Basic to intermediate SQL skills for reviewing or troubleshooting data. Benefits: • Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment. • Retirement Savings: We will support you as you save for your future. • Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more. • Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. • Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career. • Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work. • Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.