Operations Manage
The Grady Group is partnering with a leading beauty brand that is a leader in innovative, consumer-driven beauty and personal care solutions.
About the Role
We are seeking a highly organized and results-driven Operations Manager to oversee their third-party logistics (3PL) partner and manage all aspects of inbound and outbound freight. This role is critical in ensuring efficient supply chain operations, optimizing costs, and delivering best-in-class service levels to our customers and retail partners.
Responsibilities
3PL Management
• Serve as the primary point of contact for all 3PL operations
• Oversee daily warehouse operations including receiving, storage, order fulfillment, and shipping
• Monitor and enforce SLAs, KPIs, and compliance standards
• Lead regular business reviews and drive continuous improvement initiatives
• Troubleshoot operational issues and implement corrective actions
Order Management
• Own the full order lifecycle: order intake, validation, allocation, fulfillment and invoicing
• Ensure EDI and manual orders are processed accurately
• Resolve order discrepancies, chargebacks, shortages and routing issues
• Ensure compliance with retailer/vendor requirements (routing guides, labeling, ASN accuracy)
• Identify and implement process improvements to drive efficiency and accuracy
• Lead automation initiatives
Outbound Logistics (Freight Out)
• Oversee order processing, picking, packing, and shipment execution
• Ensure on-time, accurate delivery to customers and retail partners
• Manage parcel, LTL, and FTL carrier relationships
• Monitor shipping performance, chargebacks, and service levels
Inventory & Systems Management
• Partner with 3PL to maintain accurate inventory levels and reporting
• Reconcile discrepancies and lead cycle count/physical inventory processes
• Leverage WMS, ERP, and TMS systems to improve visibility and efficiency
Analytics & Reporting
• Track and report on KPIs including OTIF, fill rate, inventory accuracy, and freight cost
• Analyze operational data to identify trends, risks, and opportunities
• Build dashboards and provide regular updates to leadership
Cross-Functional Collaboration
• Partner with Sales and Finance Teams
• Support new product launches, retailer requirements, and seasonal demand spikes
• Ensure alignment between demand planning and fulfillment execution
Qualifications
• 5–8+ years of experience in logistics, supply chain, or operations management
• Strong experience managing 3PL providers and warehouse operations
• Deep understanding of freight (inbound/outbound), carrier management, and distribution
• Experience with WMS/ERP systems (e.g., NetSuite, SAP, Manhattan, etc.)
• Strong analytical, problem-solving, and negotiation skills
• Excellent communication and stakeholder management abilities
Preferred Skills
• Experience in beauty, CPG, retail, or relevant industry
• Experience working with major retailers (e.g., Ulta, Walmart, Target, CVS, Amazon)
Apply tot his job
Apply To this Job
About the Role
We are seeking a highly organized and results-driven Operations Manager to oversee their third-party logistics (3PL) partner and manage all aspects of inbound and outbound freight. This role is critical in ensuring efficient supply chain operations, optimizing costs, and delivering best-in-class service levels to our customers and retail partners.
Responsibilities
3PL Management
• Serve as the primary point of contact for all 3PL operations
• Oversee daily warehouse operations including receiving, storage, order fulfillment, and shipping
• Monitor and enforce SLAs, KPIs, and compliance standards
• Lead regular business reviews and drive continuous improvement initiatives
• Troubleshoot operational issues and implement corrective actions
Order Management
• Own the full order lifecycle: order intake, validation, allocation, fulfillment and invoicing
• Ensure EDI and manual orders are processed accurately
• Resolve order discrepancies, chargebacks, shortages and routing issues
• Ensure compliance with retailer/vendor requirements (routing guides, labeling, ASN accuracy)
• Identify and implement process improvements to drive efficiency and accuracy
• Lead automation initiatives
Outbound Logistics (Freight Out)
• Oversee order processing, picking, packing, and shipment execution
• Ensure on-time, accurate delivery to customers and retail partners
• Manage parcel, LTL, and FTL carrier relationships
• Monitor shipping performance, chargebacks, and service levels
Inventory & Systems Management
• Partner with 3PL to maintain accurate inventory levels and reporting
• Reconcile discrepancies and lead cycle count/physical inventory processes
• Leverage WMS, ERP, and TMS systems to improve visibility and efficiency
Analytics & Reporting
• Track and report on KPIs including OTIF, fill rate, inventory accuracy, and freight cost
• Analyze operational data to identify trends, risks, and opportunities
• Build dashboards and provide regular updates to leadership
Cross-Functional Collaboration
• Partner with Sales and Finance Teams
• Support new product launches, retailer requirements, and seasonal demand spikes
• Ensure alignment between demand planning and fulfillment execution
Qualifications
• 5–8+ years of experience in logistics, supply chain, or operations management
• Strong experience managing 3PL providers and warehouse operations
• Deep understanding of freight (inbound/outbound), carrier management, and distribution
• Experience with WMS/ERP systems (e.g., NetSuite, SAP, Manhattan, etc.)
• Strong analytical, problem-solving, and negotiation skills
• Excellent communication and stakeholder management abilities
Preferred Skills
• Experience in beauty, CPG, retail, or relevant industry
• Experience working with major retailers (e.g., Ulta, Walmart, Target, CVS, Amazon)
Apply tot his job
Apply To this Job