Branch Manager
Job title: Branch Manager in Denver, CO at FirstBank
Company: FirstBank
Job description: Description :*Hired candidate will be eligible for a $3,000 sign on bonus*Founded in 1963, FirstBank is Colorado's largest locally owned holding company and we are still growing, serving customers in Colorado and Arizona. Our growth can be attributed to one simple philosophy: do right by customers, communities, and employees, which is at the center of the company’s “banking for good” mantra. FirstBank believes that diversity, equity, and inclusion are part of everything we do, both within and outside our company, and we take pride in hiring and training a diverse and talented group. We strive to not only maintain a diverse workforce, but also ensure our employee experience garners a sense of belonging, is inclusive and equitable. FirstBank believes that a company is nothing without the people that comprise it. By joining the FirstBank team you will experience our great team culture with ample opportunity for growth. There’s an opportunity for everyone with positions across the company, from Personal Banker and Call Center to Technology and Lending. Apply today to learn more and join the team!A Brief OverviewA Branch Manager oversees all branch functions including overall responsibility for branch performance. A Branch Manager is responsible for leading, managing, and coaching a team of sales and service employees, including supervisors, to meet sales goals, meet all operational objectives, and create an excellent customer experience. This will include effectively resolving issues with customers and employees. A Branch Manager is expected to lead a successful branch by cultivating long-term business and consumer relationships to ensure branch growth through customer retention and developing customer relationships.What you will do
Oversees operational processes and approves transactions and exceptions
Ensures a positive and engaging experience for customers and employees
Resolves escalated customer issues and complaints
Ensures operations are compliant with regulations and internal policies
Leads in-branch customer engagement and development to achieve product sales and growth
Oversees employee development including operations training, product knowledge, customer service, etc
Oversees branch security and safety, may include training other employees
Opens and closes the bank on his or her own, consistent with security policy
Operates the branch in absence of officers and branch managers, when necessary and consistent with security policy
Ensures proper branch coverage and scheduling
Ensures professional development of staff
Manages premises and facilities
Works with branch manager to accomplish goals and objectives
Prepares and conducts employee reviews (including disciplinary notices)
Oversees hiring and placement of staff
Oversees management reporting and data tracking
Assists in the promotion of market-wide initiatives
All other duties as assigned based on branch/market needs
Oversees high risk processes (including safe deposit and Signature Guarantees)
Approves high risk transactions and exceptions at elevated limits
Serves as a resource and leader to other market supervisors
Actively participates in maintaining consistency and procedural updates that come out of the Branch Operations meetings
Leads operational training for Management Trainees
Oversees Human Resources decisions including hiring and terminations (with assistance from HR department)
Performs other duties and projects as assigned
Understands and complies with all provisions of the Safety in the Workplace policy
Hours can vary from 35-40/week
Supervises the work of a group of direct reports. Responsible for performance management and evaluations; hiring and staffing, scheduling. Enforces policies and procedures. Directs day-to-day work of employees, through supervision of lead staff or directly. Supervisory responsibilities may be limited to a specific shift or a portion of a function, facility or location. May assist with training and payroll. Coaches and develops staff.Minimum Requirements
Typically requires 5 years of management experience with at least 2 of those in a management/supervisory position at FirstBank, preferably at a branch.
Prior supervisory or management experience may substitute for tenure at FirstBank.
Preferred Requirements
Bachelor’s degree in a related field
Personnel management experience
Proven leadership skills
Strong problem-solving skills
Knowledge, Skills, and AbilitiesExhibit strength in these categories:
Leadership
Ability to multi-task
Decision-making
Compliance
New Accounts
Teller functions
Bank policies
Human resources
Customer service
Relationship building and development of customers
Coaching and development of employees
Communication both written and verbal
Product and process knowledge
Working Conditions and Physical Requirements
Frequently remains stationary throughout a typical business day
Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
Occasionally positions self to access drawers and shelves of various heights
Frequently reaches for and handles paperwork and files
Constantly communicates with customers, coworkers, and management in-person and on the phone
Must be able to exchange accurate information
FirstBank does not currently offer fully remote positions, except as required by law. The actual number of in-office days that may be required will vary by business unit, role, and business need.
Salary Range$29.20 Per Hour to $35.00 Per HourStatement of BenefitsFirstBank offers a suite of benefits that support our employees’ professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&DThis Job may be eligible for the:
New Accounts Cross-Sell Queue Incentive Plan
EOE/Affirmative ActionFirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristic. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.Colorado Job Application Fairness ActUnder Colorado’s Job Application Fairness Act, you have the right to redact from any documents that you submit in connection with your application information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information, please redact it prior to submitting the documentation*This opportunity is expected to close by 3/31/25**This opportunity has been extended to 5/23/25*
Expected salary: $29.2 - 35 per hour
Location: Denver, CO
Apply for the job now!
Apply Now
Company: FirstBank
Job description: Description :*Hired candidate will be eligible for a $3,000 sign on bonus*Founded in 1963, FirstBank is Colorado's largest locally owned holding company and we are still growing, serving customers in Colorado and Arizona. Our growth can be attributed to one simple philosophy: do right by customers, communities, and employees, which is at the center of the company’s “banking for good” mantra. FirstBank believes that diversity, equity, and inclusion are part of everything we do, both within and outside our company, and we take pride in hiring and training a diverse and talented group. We strive to not only maintain a diverse workforce, but also ensure our employee experience garners a sense of belonging, is inclusive and equitable. FirstBank believes that a company is nothing without the people that comprise it. By joining the FirstBank team you will experience our great team culture with ample opportunity for growth. There’s an opportunity for everyone with positions across the company, from Personal Banker and Call Center to Technology and Lending. Apply today to learn more and join the team!A Brief OverviewA Branch Manager oversees all branch functions including overall responsibility for branch performance. A Branch Manager is responsible for leading, managing, and coaching a team of sales and service employees, including supervisors, to meet sales goals, meet all operational objectives, and create an excellent customer experience. This will include effectively resolving issues with customers and employees. A Branch Manager is expected to lead a successful branch by cultivating long-term business and consumer relationships to ensure branch growth through customer retention and developing customer relationships.What you will do
Oversees operational processes and approves transactions and exceptions
Ensures a positive and engaging experience for customers and employees
Resolves escalated customer issues and complaints
Ensures operations are compliant with regulations and internal policies
Leads in-branch customer engagement and development to achieve product sales and growth
Oversees employee development including operations training, product knowledge, customer service, etc
Oversees branch security and safety, may include training other employees
Opens and closes the bank on his or her own, consistent with security policy
Operates the branch in absence of officers and branch managers, when necessary and consistent with security policy
Ensures proper branch coverage and scheduling
Ensures professional development of staff
Manages premises and facilities
Works with branch manager to accomplish goals and objectives
Prepares and conducts employee reviews (including disciplinary notices)
Oversees hiring and placement of staff
Oversees management reporting and data tracking
Assists in the promotion of market-wide initiatives
All other duties as assigned based on branch/market needs
Oversees high risk processes (including safe deposit and Signature Guarantees)
Approves high risk transactions and exceptions at elevated limits
Serves as a resource and leader to other market supervisors
Actively participates in maintaining consistency and procedural updates that come out of the Branch Operations meetings
Leads operational training for Management Trainees
Oversees Human Resources decisions including hiring and terminations (with assistance from HR department)
Performs other duties and projects as assigned
Understands and complies with all provisions of the Safety in the Workplace policy
Hours can vary from 35-40/week
Supervises the work of a group of direct reports. Responsible for performance management and evaluations; hiring and staffing, scheduling. Enforces policies and procedures. Directs day-to-day work of employees, through supervision of lead staff or directly. Supervisory responsibilities may be limited to a specific shift or a portion of a function, facility or location. May assist with training and payroll. Coaches and develops staff.Minimum Requirements
Typically requires 5 years of management experience with at least 2 of those in a management/supervisory position at FirstBank, preferably at a branch.
Prior supervisory or management experience may substitute for tenure at FirstBank.
Preferred Requirements
Bachelor’s degree in a related field
Personnel management experience
Proven leadership skills
Strong problem-solving skills
Knowledge, Skills, and AbilitiesExhibit strength in these categories:
Leadership
Ability to multi-task
Decision-making
Compliance
New Accounts
Teller functions
Bank policies
Human resources
Customer service
Relationship building and development of customers
Coaching and development of employees
Communication both written and verbal
Product and process knowledge
Working Conditions and Physical Requirements
Frequently remains stationary throughout a typical business day
Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
Occasionally positions self to access drawers and shelves of various heights
Frequently reaches for and handles paperwork and files
Constantly communicates with customers, coworkers, and management in-person and on the phone
Must be able to exchange accurate information
FirstBank does not currently offer fully remote positions, except as required by law. The actual number of in-office days that may be required will vary by business unit, role, and business need.
Salary Range$29.20 Per Hour to $35.00 Per HourStatement of BenefitsFirstBank offers a suite of benefits that support our employees’ professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&DThis Job may be eligible for the:
New Accounts Cross-Sell Queue Incentive Plan
EOE/Affirmative ActionFirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristic. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.Colorado Job Application Fairness ActUnder Colorado’s Job Application Fairness Act, you have the right to redact from any documents that you submit in connection with your application information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information, please redact it prior to submitting the documentation*This opportunity is expected to close by 3/31/25**This opportunity has been extended to 5/23/25*
Expected salary: $29.2 - 35 per hour
Location: Denver, CO
Apply for the job now!
Apply Now