Operations Generalist - Southeast Asia
We're looking for a versatile, impact-driven Generalist to join our fast-growing team at Waterlily. This is a high-ownership, high-growth opportunity for someone who thrives in ambiguity, moves fast, and wants to build novel best practices in sales, ops, content, and systems.
You'll be our Swiss-Army knife, jumping from coordinating executive ops one hour, to writing crisp marketing copy the next, to running lightweight outbound campaigns after that. If you've got grit, brains, and range, we'll give you the tools, mentorship, and mission to grow into a startup operator that any company would fight to hire.
We don't care about fancy job titles. We care about people who get important things done fast, even when no one has drawn the map yet.
Location: Remote(Strong preference for teammates in the Philippines, Vietnam, or UTC-3 to UTC+8 Latin-America for easy overlap with U.S. Pacific hours)
About Us
Waterlily uses AI to help families prepare for the largest financial and medical event in their lives, long-term care (LTC). Through comprehensive care planning and optimization, Waterlily is bending Americas multi-trillion dollar LTC cost curve.
Our Team & Culture
We've built a high-performance team culture based on three core principles:
Mission-Driven Excellence
We're deeply committed to transforming how families prepare for long-term careEvery team member genuinely believes in our mission and understands its importanceWe prioritize work that drives meaningful impact for our customers and company
Be a Potato: Growth & Resilience
We embrace challenges and adapt quickly like potatoes that grow under any circumstancesWe make decisions swiftly while remaining thoughtful and open to iterationWe focus on execution and results rather than just effortWe value team members who show unlimited potential for growth and understanding
Radical Transparency & Support
We practice direct, honest communication while maintaining empathy and respectFeedback flows freely in all directions from intern to leadership and backWe begin meetings with brief check-ins to understand each other's contextWe create safe spaces for vulnerability and authentic collaborationWe maintain high standards while supporting each other's growth and wellbeing
Our Founding Team
You'll be working closely with our founding team:
Lily Vittayarukskul, CEOPatented inventor. Started college at 14, worked at NASA by 16, and led product and engineering at IoT medical startups before founding Waterlily.
Evan Ehrenberg, COOForbes 30 Under 30. Started college at 11, attended UC Berkeley and MIT, and later founded and sold a clinical trials SaaS platform before joining Waterlily.
Tim Chung, Founding Engineer & Data ScientistHolds a Masters in Computer Science from UPenn and is completing a Data Science Masters at Georgia Tech. Background in machine learning, full-stack engineering, and startup teams.
How We Work
We optimize for remote-first collaboration while maintaining high productivityWe emphasize contextual decision-making and practical solutionsWe prioritize deep work and focused execution over unnecessary meetingsWe consistently validate that we're working on the highest-impact initiativesWe maintain a healthy, growth-oriented mindset while pushing for exceptional results
About You
We're still under 30 people. Every new teammate moves the needle. You'll be our Swiss-Army knife, jumping from executive assistant work to sales outreach to polishing product-launch copy. Your superpower: getting important things done fast, even without a roadmap.
What You'll Likely Do (Week to Week)
Executive Ops
Manage CEO calendars and travelPrep meeting briefs and handle loose ends
Sales Support / SDR
Research and qualify B2B leadsDraft personalized outreach and keep HubSpot organized
Content & Comms
Write LinkedIn posts, one-pagers, and FAQs
Recruiting Coordination
Post job roles, screen résumés, and schedule interviews
Process Scrappiness
Automate tasks via tools like Zapier or ChatGPT
Data Digs
Pull and analyze reports using Sheets, Notion, etc.
No two weeks look exactly the same, expect to juggle 3-4 of these lanes at any time.
You'll Excel Here If You...
Thrive in ambiguity and fast-changing environmentsWrite and speak excellent EnglishLearn new tools and topics quicklyCare about measurable resultsAre comfortable with no-code/low-code toolsCan overlap 4-5 hours with Pacific TimeHave 2-5 years of experience wearing many hats
Nice-to-Haves
Experience working with U.S. clients or fintech/insurtechFamiliarity with Figma or CanvaUsed LLMs to assist with writing or research
What You'll Get
USD-denominated salary + performance bonusesAccess to founders and full ownership of your workRapid skills growth across operations, GTM, and contentA mission-driven team thats changing livesFull remote flexibility no commuting ever
How We Hire
Quick application (resume + short cover note)15-25 min intro video (prompt provided)2-3 mini project tasks based on your strengthsTeam interviews (Justin, then Evan & Lily)Reference check & offer
Whole process typically 2 weeks
Apply
Email your resume and a short note about why this role excites you to:[email protected] the subject line:Generalist [Your Name]
Equal Opportunity Employer
Waterlily is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, gender, sexual orientation, age, marital status, veteran status, or disability status.
Apply Now
You'll be our Swiss-Army knife, jumping from coordinating executive ops one hour, to writing crisp marketing copy the next, to running lightweight outbound campaigns after that. If you've got grit, brains, and range, we'll give you the tools, mentorship, and mission to grow into a startup operator that any company would fight to hire.
We don't care about fancy job titles. We care about people who get important things done fast, even when no one has drawn the map yet.
Location: Remote(Strong preference for teammates in the Philippines, Vietnam, or UTC-3 to UTC+8 Latin-America for easy overlap with U.S. Pacific hours)
About Us
Waterlily uses AI to help families prepare for the largest financial and medical event in their lives, long-term care (LTC). Through comprehensive care planning and optimization, Waterlily is bending Americas multi-trillion dollar LTC cost curve.
Our Team & Culture
We've built a high-performance team culture based on three core principles:
Mission-Driven Excellence
We're deeply committed to transforming how families prepare for long-term careEvery team member genuinely believes in our mission and understands its importanceWe prioritize work that drives meaningful impact for our customers and company
Be a Potato: Growth & Resilience
We embrace challenges and adapt quickly like potatoes that grow under any circumstancesWe make decisions swiftly while remaining thoughtful and open to iterationWe focus on execution and results rather than just effortWe value team members who show unlimited potential for growth and understanding
Radical Transparency & Support
We practice direct, honest communication while maintaining empathy and respectFeedback flows freely in all directions from intern to leadership and backWe begin meetings with brief check-ins to understand each other's contextWe create safe spaces for vulnerability and authentic collaborationWe maintain high standards while supporting each other's growth and wellbeing
Our Founding Team
You'll be working closely with our founding team:
Lily Vittayarukskul, CEOPatented inventor. Started college at 14, worked at NASA by 16, and led product and engineering at IoT medical startups before founding Waterlily.
Evan Ehrenberg, COOForbes 30 Under 30. Started college at 11, attended UC Berkeley and MIT, and later founded and sold a clinical trials SaaS platform before joining Waterlily.
Tim Chung, Founding Engineer & Data ScientistHolds a Masters in Computer Science from UPenn and is completing a Data Science Masters at Georgia Tech. Background in machine learning, full-stack engineering, and startup teams.
How We Work
We optimize for remote-first collaboration while maintaining high productivityWe emphasize contextual decision-making and practical solutionsWe prioritize deep work and focused execution over unnecessary meetingsWe consistently validate that we're working on the highest-impact initiativesWe maintain a healthy, growth-oriented mindset while pushing for exceptional results
About You
We're still under 30 people. Every new teammate moves the needle. You'll be our Swiss-Army knife, jumping from executive assistant work to sales outreach to polishing product-launch copy. Your superpower: getting important things done fast, even without a roadmap.
What You'll Likely Do (Week to Week)
Executive Ops
Manage CEO calendars and travelPrep meeting briefs and handle loose ends
Sales Support / SDR
Research and qualify B2B leadsDraft personalized outreach and keep HubSpot organized
Content & Comms
Write LinkedIn posts, one-pagers, and FAQs
Recruiting Coordination
Post job roles, screen résumés, and schedule interviews
Process Scrappiness
Automate tasks via tools like Zapier or ChatGPT
Data Digs
Pull and analyze reports using Sheets, Notion, etc.
No two weeks look exactly the same, expect to juggle 3-4 of these lanes at any time.
You'll Excel Here If You...
Thrive in ambiguity and fast-changing environmentsWrite and speak excellent EnglishLearn new tools and topics quicklyCare about measurable resultsAre comfortable with no-code/low-code toolsCan overlap 4-5 hours with Pacific TimeHave 2-5 years of experience wearing many hats
Nice-to-Haves
Experience working with U.S. clients or fintech/insurtechFamiliarity with Figma or CanvaUsed LLMs to assist with writing or research
What You'll Get
USD-denominated salary + performance bonusesAccess to founders and full ownership of your workRapid skills growth across operations, GTM, and contentA mission-driven team thats changing livesFull remote flexibility no commuting ever
How We Hire
Quick application (resume + short cover note)15-25 min intro video (prompt provided)2-3 mini project tasks based on your strengthsTeam interviews (Justin, then Evan & Lily)Reference check & offer
Whole process typically 2 weeks
Apply
Email your resume and a short note about why this role excites you to:[email protected] the subject line:Generalist [Your Name]
Equal Opportunity Employer
Waterlily is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, gender, sexual orientation, age, marital status, veteran status, or disability status.
Apply Now